Crisp: Technical Customer Support (English + [Other Language], UTC-4 or UTC-3)

Breakout Tools; Nantes; Sur place; EUR 30 000 - 35 000; Plein temps

Avantages offerts par ce poste

Healthcare covered

Budget for home-office equipment

Work-life balance and flexibility

Résumé du poste

A leading tech company is seeking a Technical Customer Support Specialist to join its fully remote team. The role requires fluency in English and a solid understanding of technical concepts. You will assist customers via chat and email, ensuring a smooth experience by troubleshooting issues. Ideal candidates will have customer support experience and enjoy working in a collaborative environment. The position offers a freelance contract with a competitive salary of €30k–35k gross per year and additional benefits to enhance your home office setup.

Qualifications

• Strong written and verbal communication skills in English.
• Solid understanding of tech concepts like HTML/CSS.
• Comfortable with managing multiple chat conversations.

Responsabilités

• Be the first point of contact for customer inquiries via chat and email.
• Assist with troubleshooting issues to ensure smooth experiences.
• Collaborate with team members to maintain a positive work environment.

Connaissances

Fluency in English

Technical knowledge

Experience in Customer Support via Live Chat

Experience with B2B & Support Software

Excellent communication and problem-solving skills

Outils

Help desks

CRMs

Ticketing systems

Description du poste

We’re looking for a Technical Customer Support Specialist to join our team! In this role, you’ll be the first point of contact for our customers, helping them via chat and email (no phone calls). You’ll assist with inquiries, troubleshoot issues, and ensure a smooth customer experience.

The position is fully remote.

What We’re Looking For

• Fluency in English is mandatory: English is our primary working language, so strong written and verbal communication skills are essential.
• Technical knowledge: You don’t need to be a developer, but a solid understanding of tech concepts (e.g., HTML/CSS) is required.
• Experience in Customer Support via Live Chat: You should be comfortable handling multiple customer conversations simultaneously, providing clear and efficient responses in a fast‑paced environment. Prior experience with live chat tools is a strong plus.
• Experience with B2B & Support Software: You should understand how SaaS (Software as a Service) products work and have experience using or supporting B2B and customer support tools (e.g., help desks, CRMs, or ticketing systems).
• Team spirit: Empathy, kindness, understanding, active listening, and a collaborative mindset are essential. You’ll fit right in if you value teamwork and fostering a positive work environment.
• Excellent communication and problem‑solving skills.
• Bonus: proficiency in a second language.

What Makes Crisp Special?

• Everyone does support: even our developers contribute to customer support, keeping everyone connected to our users’ needs.
• Meaningful meetings only: We keep meetings purposeful and minimal so you can focus on meaningful work.
• No personal KPIs: We trust you to do great work without micromanagement or performance pressure.

Who Can Apply?

• Must be located within the UTC-4 or UTC-3 timezones.
• Immediate availability is a plus.
• The position will be under a full time freelance service contract. You’ll need to have an independent contractor status in your country and be able to issue invoices.
• The compensation range for this role is around 30k€/35K€ gross per year, depending on the profile.
• Healthcare covered (depending on your country’s regulations).
• Budget for home‑office equipment to help you set up a comfortable remote workspace.
• Join a diverse and inclusive remote‑first team that values work‑life balance and flexibility.

To apply, please submit your CV and a brief explanation of your motivations in English by clicking the “Apply” button.