Consultant – Organisation Change Management

Infosys; Paris; On-site; EUR 70,000 - 95,000; Full time

Job summary

Infosys is seeking a Consultant in Organisational Change Management to help clients navigate transformations, including digital initiatives, system implementations, IT outsourcing and BPO.

You will work with client teams to design and deliver practical change programs that prepare people for new ways of working, accelerate adoption and realize value sooner. The role blends change management with AI-enabled approaches in an international setting.

Qualifications

• Three to six years of experience in Organisational Change Management in IT services or consulting.
• Experience supporting end-to-end transformation programmes.
• Strong project management capabilities, including planning, organization, coordination and follow-up.
• Ability to work autonomously on clearly defined areas of a client engagement.
• Confident client-facing presence with effective communication across different levels of an organization.
• Excellent written and verbal communication skills in both French and English.
• Experience working in multicultural and international environments.
• Hands-on experience using AI tools for content creation, analysis, synthesis or adoption tracking.
• Additional expertise in HR, digital communication or artificial intelligence would be a plus.

Responsibilities

• Deliver change management activities on client projects and lead deliverables within OCM workstreams with growing autonomy.
• Plan, follow up and coordinate activities with team members and the client project team; anticipate risks and escalate when needed.
• Co-facilitate workshops and present OCM deliverables and progress to client project teams with senior support.
• Use AI tools to boost change activities with consideration for data confidentiality.
• Coach and support junior team members on day-to-day delivery.
• Contribute to OCM assets compilation and help improve methodologies and tools.
• Contribute to commercial proposals and support business development activities.

Skills

Change Management

Project Management

Communication

AI tools usage

Client-facing

Multicultural experience

Job description

As a Consultant in Organisational Change Management, you will help organizations successfully navigate complex transformations, including digital transformation, system implementation, IT outsourcing and business process outsourcing.

Working closely with client project teams and business stakeholders, you will design and deliver practical change initiatives that prepare people for new ways of working, accelerate adoption and enable clients to realize value sooner.

You will take ownership of clearly defined activities and deliverables within OCM workstreams, with guidance from senior team members. This role offers the opportunity to combine change management expertise, client engagement and innovative AI-enabled approaches in an international consulting environment.

Your Responsibilities

• Deliver with growing autonomy, under the guidance of senior team members, change management activities on client projects and lead specific deliverables within OCM workstreams, with a focus on:

Impact analysis (design and conduct of interviews and workshops, analysis, reports), change strategy and plan.

Training (training strategy, training needs analysis, training plan, coordination and follow-up of delivery).

Stakeholder management (mapping, engagement approach, regular interaction with client stakeholders).

Communication (communication strategy, plan and follow-up, development and review of communication materials).

Post implementation support (strategy, lessons learnt, reinforcement plan, adoption measurement).

• Plan, follow up and coordinate activities with team members and the client project team; anticipate risks and escalates them to senior team members when needed
• Co-facilitate workshops and present OCM deliverables and progress to client project teams, with the support of senior team members when needed
• Use AI tools to boost change activities (e.g. generative AI to draft communication and training content, synthesized interviews and support impact analysis; AI-assisted analytics to track adoption), with sound judgement on quality and client data confidentiality
• Coach and support junior team members (JL4 and below) on day-to-day delivery
• Actively contribute to OCM assets compilation and help improve methodologies and tools
• Contribute to commercial proposals (solution design, sections of RFP responses) and support business development activities

What You Will Bring

• Three to six years of experience in Organisational Change Management, ideally within an IT services or consulting environment.
• Proven experience supporting end-to-end transformation programmes.
• Strong project management capabilities, including planning, organization, coordination and follow-up.
• The ability to work autonomously on clearly defined areas of a client engagement.
• A confident client-facing presence and the ability to communicate effectively across different levels of an organization.
• Excellent written and verbal communication skills in both French and English.
• Experience working in multicultural and international environments.
• Hands-on experience using AI tools for content creation, analysis, synthesis or adoption tracking.
• Additional expertise in areas such as HR, digital communication or artificial intelligence would be a plus.