Commercial Enablement Program Manager

Surescripts; France; On-site; EUR 90,000 - 130,000; Full time

Job summary

Surescripts is seeking a Commercial Enablement Program Manager to unify and lead the sales enablement program for the commercial organization. This role reports to the Director, Sales Operations and will transform siloed training into a cohesive program spanning new sales, account management, and sales development.

The successful candidate will craft playbooks, KPI standards and training aligned with leadership. Influence is key to adoption and outcomes.

Qualifications

• Experience designing and leading enablement programs to align sales, marketing and product teams.
• Ability to translate business outcomes into structured curriculum and training.
• Proven track record of driving adoption and measurable commercial outcomes.

Responsibilities

• Define enablement strategy, charter and operating model with clear priorities.
• Design programs from defined business outcomes with baselined KPIs.
• Collaborate with Marketing, Product, Strategy, Sales, Account Management and Sales Operations to source content and expertise.
• Own curriculum architecture across five fluency areas: healthcare role, segment knowledge, value and differentiators, systems and processes, and sales skills.
• Build foundational tracks: onboarding and continuing education aligned to product launches and quarterly priorities.
• Maintain curriculum with product messaging changes and operating model updates.
• Lead a four-stage ramp: Onboard, Foundation, Proficient, Mastery for new hires; enable managers to run it.
• Pilot onboarding, optimize 60-90 day period and improve time to productivity cohort to cohort.
• Develop role-based tracks aligned to published business priorities.
• Establish a sales methodology and align GTM framework and tools.
• Create and maintain Sales Development, Sales, Account Management and Coaching playbooks.
• Collaborate with Marketing to define ideal customer profiles for segments and products.
• Develop soft-skill tracks: discovery, objection handling, pitching and multi-threading across buyers.

Skills

Sales Enablement

Cross-functional Collaboration

Curriculum Design

Training & Coaching

KPIs & Metrics

Tools

Playbooks

Job description

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.

Job Summary:

The Commercial Enablement Program Manager owns the sales enablement program for the Surescripts commercial organization. This is an individual contributor role reporting to the Director, Sales Operations. The Program Manager will transform siloed training into a single unified program for the commercial team - including new sales, account management, and sales development - orchestrated across cross-functional stakeholders. The role designs the playbooks, competency standards and KPIs, and facilitates training in close alignment with commercial leadership. Success is measured by adoption, demonstrated capability and commercial outcomes. The role depends on influence rather than authority to get standards adopted.

Responsibilities:

Enablement Strategy, Charter & Program Design

• Establish the enablement charter and operating model, with published priorities, clear decision rights and an intake process.

• Design each program from a defined business outcome with baselined KPIs, and prioritize the roadmap against commercial impact.

• Partner with Marketing, Product, Strategy, Sales, Account Management and Sales Operations to source content and subject-matter expertise.

• Own the curriculum architecture across five fluency areas: Surescripts' role in healthcare; segment knowledge; solution value and differentiators; systems and process; and sales skills.

• Build and maintain two foundational tracks: new-hire onboarding with gated progression, and continuing education released on a cadence aligned to product launches, messaging changes and quarterly priorities.

• Keep the curriculum current as products, messaging, segments and the commercial operating model change.

• Own the four-stage ramp framework - Onboard, Foundation, Proficient, Mastery - for every new commercial hire, define completion criteria, and equip hiring managers to run it.

• Pilot the onboarding program, run a 60-90 day optimization period, and reduce time to productivity cohort over cohort.

• Develop role-based tracks once the foundational tracks are deployed, prioritized to published business priorities.

Sales Methodology, Playbook & Stage Discipline

• Establish a sales methodology with commercial leadership and align the go-to-market framework and supporting tools to it.

• Write and maintain Sales Development, Sales, Account Management and Coaching playbooks aligned to that methodology across segments and products.

• Partner with Marketing to train the ideal customer profile for each segment and product.

• Build and deliver soft-skill tracks: discovery, objection handling, pitch and demo, multi-threading across buyers and influencers, executive presence, and selling value rather than price.

• Differentiate content by audience: prospecting and pipeline creation for new sales; account planning, retention, expansion and renewal forecasting for account management; outreach, qualification and handoff quality for sales