Enterprise AI Support Engineer – Use Cases

Mistral; Marseille; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Daily lunch vouchers

Sport facilities

Transportation

Health insurance

Parental leave

Visa sponsorship

Coaching

Job summary

Mistral AI is seeking a Technical Support Engineer - Use Cases to join our Support team in France. This role is ideal for someone who excels at technical troubleshooting, incident investigation, and customer communication in a B2B environment.

You will maintain and ensure the run of applications built by our Solutions team, reproducing complex problems and collaborating with engineering, data, and product teams to resolve swiftly.

Qualifications

• 3+ years in technical support, software engineering, or LLMs, with a focus on end-to-end systems.
• Experience troubleshooting complex technical issues in enterprise environments.
• Knowledge of AI/ML workflows, data pipelines, and software engineering best practices.
• Familiarity with ticketing systems (Intercom), RGPD compliance, and security best practices.

Responsibilities

• Frontline Investigation: handle escalated tickets from enterprise clients via Intercom for applications and use cases built by Solutions team.
• Root Cause Analysis: reproduce issues in test environments and diagnose technical problems.
• Cross-Team Collaboration: work with solutions and engineering teams to escalate, track, and resolve incidents.
• Proactive Communication: provide clear, empathetic updates to clients and internal stakeholders.
• Documentation: create and update technical FAQs and troubleshooting guides.
• Feedback Loop: identify recurring pain points and suggest improvements to product or support workflows.
• Empathy & Ownership: maintain a customer-first mindset and own the resolution process.
• Solution-Oriented: propose workarounds, fixes or process optimizations.
• Technical Expertise: leverage Full-Stack experience and AI/LLM knowledge.

Skills

React

NextJS

VueJS

Python

FastAPI

Intercom

Bash

Tools

Kubernetes

Helm

Job description

Mistral AI is seeking a Technical Support Engineer - Use Cases to join our Support team in France. This role is ideal for someone who excels at technical troubleshooting, incident investigation, and customer communication in a B2B environment.

You will maintain and ensure the run of applications built by our Solutions team, reproducing complex problems and collaborating with engineering, data, and product teams to resolve swiftly.