AI-Powered Customer Support Engineer

LumApps SAS; Tassin-la-Demi-Lune; Hybrid; EUR 35,000 - 55,000; Full time

Benefits offered by this job

Hybrid work model

Meal vouchers (SWILE) + snacks

Yoga classes

Health insurance (ALAN)

Job summary

LumApps is seeking a customer support specialist to respond to client inquiries, diagnose issues via remote sessions, and help users maximize the platform’s AI-powered features. You will work with a global team across our Paris and international offices, combining written and spoken communication to ensure customer success.

You will organize demonstrations, troubleshoot product defects, and contribute to AI-driven automation initiatives while maintaining strong knowledge sharing within the team.

Qualifications

• Fluent in French (C2) and English (B2).
• Experience with REST APIs and Python is a plus.
• Excellent written and spoken communication.

Responsibilities

• Respond to customer requests accurately via email or tickets.
• Organize remote sessions to diagnose product defects.
• Identify customer needs and demonstrate platform features.
• Prioritize multiple requests and escalate when needed.
• Participate in AI transition initiatives to reduce manual tasks.
• Ensure follow-up on technical requests and update internal knowledge bases.
• Contribute to internal projects to improve support processes.
• On-call and holiday shifts in rotation.

Skills

French fluency

English fluency

REST API

Python

G Suite familiarity

Strong writing

Customer-facing skills

Autonomy

Team spirit

Job description

LumApps is seeking a customer support specialist to respond to client inquiries, diagnose issues via remote sessions, and help users maximize the platform’s AI-powered features. You will work with a global team across our Paris and international offices, combining written and spoken communication to ensure customer success.

You will organize demonstrations, troubleshoot product defects, and contribute to AI-driven automation initiatives while maintaining strong knowledge sharing within the team.