Client Services Representative (Paris)

FlightSafety International; France; Hybride; EUR 26 000 - 36 000; Plein temps

Résumé du poste

FlightSafety International is seeking a Client Services Representative to deliver an exceptional frontline customer service experience through verbal and written communication. This role manages multiple phone lines and provides administrative support to support client training experiences.

Responsibilities include greeting clients at the front desk, conducting center tours, maintaining visitor logs, coordinating hotel and transportation, preparing schedules, welcome packets, and various

Qualifications

• Associate degree (AA) from a two-year college or technical school equivalent preferred.
• 1–2 years related experience in customer service, hospitality or administration.

Responsabilités

• Greet and welcome clients at the front desk.
• Conduct center tours as required.
• Maintain visitor log and run Export Compliance as required.
• Responsible for client hotel and car accommodations, luggage tags.
• Provide client schedules by email, print, or through the FSI app.
• Responsible for Client Welcome Packets.
• Assist with creating Client Roster Report and other enterprise reports as needed by center.
• Assist with check in and client electronic training folder.
• Responsible for shipping/mailing of completion documents.
• Assist with center supply inventory, front desk upkeep, giftshop sales as needed.
• Assist with customer lunches and customer specific center requirements.
• Assist with Visa Invitation Letters process as needed.
• Process all client training completion documents.
• Responsible for obtaining and tracking the Client Consent Process per Personal Data Protection System (PDPS) requirements, as needed.
• May be responsible for training entry level Customer Support teammates.
• Responsible for adhering to facility security processes for client building access.

Connaissances

Customer service

Front desk

Multi-line phone

Office equipment

Fast-paced environment

Approachable

Time management

Professional communication

Accountability

English fluency

Verbal and written communication

MS Office

Typing 45 WPM

Formation

Associate degree

Outils

MS Office Suite

Description du poste

About FlightSafety International

FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full‑flight simulators and award‑winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.

Purpose of Position

The Client Services Representative's primary role is to provide an excellent frontline customer service experience through verbal and written communication. This role is also responsible for managing multiple phone lines and providing administrative support as needed to support customer and client training experience.

Tasks and Responsibilities

• Greet and welcome clients and guests at the front desk.
• Conduct center tours as required.
• Maintain visitor log and run Export Compliance as required.
• Responsible for client hotel and car accommodations, luggage tags.
• Provide client schedules by email, print, or through the FSI app.
• Responsible for Client Welcome Packets.
• Assist with creating Client Roster Report and other enterprise reports as needed by center.
• Assist with check in and client electronic training folder.
• Responsible for shipping/mailing of completion documents.
• Assist with center supply inventory, front desk upkeep, giftshop sales as needed.
• Assist with customer lunches and customer specific center requirements.
• Assist with Visa Invitation Letters process as needed.
• Process all client training completion documents.
• Responsible for obtaining and tracking the Client Consent Process per Personal Data Protection System (PDPS) requirements, as needed.
• May be responsible for training entry level Customer Support teammates.
• Responsible for adhering to facility security processes for client building access.

Minimum Education

Associate degree (AA) from a two-year college or technical school equivalent preferred.

Minimum Experience

• One - two (1-2) years related experience in related field such as customer service, hospitality or administration.

Knowledge, Skills, Abilities

• Excellent customer service skills.
• Customer/client oriented and ability to adapt/respond to different types of personalities
• Ability with working a multi-line phone system and standard office equipment (scanner, fax, copier, iPad).
• Ability to work in a dynamic and fast paced environment.
• Approachable.
• Ability to multi-task, prioritize and manage time effectively to complete tasks.
• Ability to interact with fellow employees in a professional manner.
• Accountability, i.e. shows up to work on time.
• Fluency in English, through both verbal and written communications; able to speak, understand, read and write.
• Strong verbal and written communication skills.
• General knowledge of the following software: MS Office Suite.
• Basic computer skills (types 45 WPM).

Physical Demands and Work Environment

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and communicate. The employee may be required to stand; walk; sit. Specific vision abilities required by this job include the ability to view monitors, technical documents, and reference material. The noise level in the work environment is usually low to moderate.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Cybersecurity Notice: All official recruiting communication from FlightSafety International will come from an @flightsafety.com email address. FlightSafety International will never ask for personal or financial information through social media or third-party email providers.