Aviation Client Experience Specialist

FlightSafety International; France; Hybride; EUR 26 000 - 36 000; Plein temps

Résumé du poste

FlightSafety International is seeking a Client Services Representative to deliver an exceptional frontline customer service experience through verbal and written communication. This role manages multiple phone lines and provides administrative support to support client training experiences.

Responsibilities include greeting clients at the front desk, conducting center tours, maintaining visitor logs, coordinating hotel and transportation, preparing schedules, welcome packets, and various

Qualifications

• Associate degree (AA) from a two-year college or technical school equivalent preferred.
• 1–2 years related experience in customer service, hospitality or administration.

Responsabilités

• Greet and welcome clients at the front desk.
• Conduct center tours as required.
• Maintain visitor log and run Export Compliance as required.
• Responsible for client hotel and car accommodations, luggage tags.
• Provide client schedules by email, print, or through the FSI app.
• Responsible for Client Welcome Packets.
• Assist with creating Client Roster Report and other enterprise reports as needed by center.
• Assist with check in and client electronic training folder.
• Responsible for shipping/mailing of completion documents.
• Assist with center supply inventory, front desk upkeep, giftshop sales as needed.
• Assist with customer lunches and customer specific center requirements.
• Assist with Visa Invitation Letters process as needed.
• Process all client training completion documents.
• Responsible for obtaining and tracking the Client Consent Process per Personal Data Protection System (PDPS) requirements, as needed.
• May be responsible for training entry level Customer Support teammates.
• Responsible for adhering to facility security processes for client building access.

Connaissances

Customer service

Front desk

Multi-line phone

Office equipment

Fast-paced environment

Approachable

Time management

Professional communication

Accountability

English fluency

Verbal and written communication

MS Office

Typing 45 WPM

Formation

Associate degree

Outils

MS Office Suite

Description du poste

FlightSafety International is seeking a Client Services Representative to deliver an exceptional frontline customer service experience through verbal and written communication. This role manages multiple phone lines and provides administrative support to support client training experiences.

Responsibilities include greeting clients at the front desk, conducting center tours, maintaining visitor logs, coordinating hotel and transportation, preparing schedules, welcome packets, and various