Client Services & Claims Support Specialist

Henner Group; Neuilly-sur-Seine; Sur place; EUR 28 000 - 36 000; Plein temps

Description du poste

Our Claims Management Department is looking for its future “Client Services Officer W/M” on a fixed-term contract (CDD).
The teams within the Claims Management Department support our beneficiaries and healthcare professionals by providing clear answers and anticipating our members’ needs to make their lives easier.

In close collaboration with the Service Manager, you will join a supportive and proactive management unit composed of 15 to 20 colleagues at our headquarters in Neuilly-sur-Seine.

In this role, you will be responsible for assisting our beneficiaries and managing contract administration.
If you decide to join us, your main responsibilities will be:

Support our beneficiaries and healthcare professionals:

• Respond to their requests and guide them through their healthcare journey, mainly by phone and email.
• Inform them about their policy coverage, reimbursements, and administrative management (subscriptions, amendments, cancellations, contributions, etc.).
• Ensure high-quality service by providing clear and effective responses, contributing to their satisfaction and to the performance of our site.

Manage contract and claims administration:

• Register and cancel contracts, and monitor contribution payments.
• Process health claims: enter reimbursements, prepare cost estimates, and issue guarantees of coverage.
• Update and modify beneficiaries’ records (contracts, addresses, bank details, etc.).

There is no prospecting or sales required in this position.
YOUR PROFILE
You hold a 2-year post-secondary degree (Bac+2) and you have at least one experience in a similar role, ideally within the field of provident insurance.

You are attentive and have a strong customer service mindset. You are methodical, organized, rigorous, and responsive in your daily work. You are naturally dynamic and bring enthusiasm to your tasks. You strive to meet set objectives: processing quality, volumes, and deadlines.

In short, you are someone reliable and trustworthy, who values working in a respectful and supportive environment.

WHY JOIN US?

Joining the Henner Group also means enjoying an attractive benefits package: profit-sharing bonus, company savings and pension plans with an attractive employer contribution, childcare bonus, 100% employer-funded individual or family health insurance, 75% reimbursement of transportation costs…
Additionally, you will have 12 RTT days per year in addition to paid leave and access to a company cafeteria with an employer contribution.
You will also receive training at our management site, full support in mastering our jobs and tools. Your job is varied, not repetitive, and offers many opportunities for growth.

Our internal training team will support you from day one. You can count on strong mutual support and knowledge sharing within your team and benefit from close management that is attentive to your development throughout your career at Henner.

HENNERFR

About Us

Henner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,850 employees present in 20 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries.

Our expertise in social protection is summed up in one word: Caring. Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support.

Job Info

• Job Identification 537
• Job Category OPERATIONS
• Posting Date 05/13/2026, 12:29 PM
• Degree Level BAC +2