Client Services Officer Disability Insurance W/M - Neuilly

Henner Group; Neuilly-sur-Seine; Sur place; EUR 35 000 - 45 000; Plein temps

Avantages offerts par ce poste

Partage des bénéfices et primes d'incitation

Plans d'épargne entreprise avec contributions attractives

75 % de remboursement des frais de transport

Avantages sociaux complets

Résumé du poste

Henner Group à Neuilly-sur-Seine recherche un Client Services Officer en Assurance Prévoyance pour rejoindre une équipe dynamique de 15 administrateurs. Vous serez responsable de la gestion administrative des contrats d'assurance des assurés.

Le poste requiert une expérience similaire, des compétences organisationnelles solides et une maîtrise du français. Profitez d'avantages sociaux complets comme un remboursement de 75 % des frais de transport, une mutuelle intégralement prise en charge, et la possibilité de travail à distance jusqu'à 2 jours par semaine.

Qualifications

• Expérience préalable dans un rôle similaire, idéalement dans le domaine de l'assurance prévoyance.
• Capacité à utiliser des outils numériques.
• Bonne maîtrise écrite et orale du français.

Responsabilités

• Gérer les sinistres de l'initiation jusqu'au règlement.
• Construire des dossiers de sinistre en analysant les documents.
• Suivre les paiements et gérer le cycle de vie des contrats.

Connaissances

Attentiveness to detail

Responsiveness

Strong organizational skills

Affinity for numbers

Interpersonal skills

Team spirit

Formation

Experience in relevant role (preferably in insurance)

Outils

Microsoft Office 365

Description du poste

THE POSITION

Our management center is seeking its future Client Services Officer in Disability Insurance on a permanent contract. Working closely with the department manager, you will join an ambitious and cohesive team of 15 administrators based in Neuilly-sur-Seine (92). In this role, you will be responsible for the administrative management of our policyholders’ provident insurance contracts. If you choose to join us, your main responsibilities will include:

• Managing claims (incapacity, disability, daily allowances, death) from initiation through to settlement.
• Building claim files (analyzing supporting documents and insurance coverage) and following up on any missing information.
• Monitoring payments.
• Handling incoming phone calls to advise our clients (mainly HR contacts) in the follow‑up and management of cases.
• Managing the contract lifecycle: registration/cancellation, premium collection.

YOUR PROFILE

You have prior experience in a similar role, ideally within the field of provident insurance. You are known for your attention to detail, responsiveness, and strong organizational skills. An affinity for working with numbers will be a real asset in this position. Your interpersonal skills and team spirit will help you succeed in this role. You are comfortable using digital tools (Microsoft Office 365) and can quickly adapt to new technologies. You have a strong command of written and spoken French, with excellent grammar and syntax. Proficiency in English is a plus.

WHY JOIN US

By joining our team, you become part of an engaged and supportive community: kindness forms the basis of all our relationships. You can count on a strong culture of mutual support and knowledge sharing to help develop your potential. You’ll receive training on our tools and the fundamentals of insurance. Whether or not you come from the insurance sector, Henner will offer you a career path that fits your background, with close support throughout. You will benefit from a comprehensive range of social advantages available to all our employees: profit‑sharing and incentive bonuses, company savings and retirement plans with attractive employer contributions, 75 % reimbursement of public transport costs, meal allowances, and 100 % employer‑covered family or individual health insurance. We guarantee respect for your work‑life balance thanks to our corporate agreements and a flexible work organization allowing up to 2 days of remote work per week—or 3 days for people with disabilities, caregivers, or pregnant employees.

HENNERFR