Client Service Account Manager

Aumni; Paris; On-site; EUR 70,000 - 100,000; Full time

Job summary

J.P. Morgan is seeking a Client Service Account Manager in Paris to maintain and enhance best-in-class client service for a designated portfolio of Treasury Services clients, promoting 100% client satisfaction by engaging with the client on service and operating issues while overseeing a local team of Client Service Account Managers in Paris.

The role emphasizes building trusted adviser relationships, developing strategic client plans, and coordinating with Sales, Operations and Product to drive

Qualifications

• Excellent verbal and written communication in English and French.
• Ability to work under pressure while maintaining professionalism.
• Strong organisational skills and ability to manage multiple priorities.

Responsibilities

• Develops, maintains and broadens partnerships with clients; understands clients’ business to predict their needs and provide appropriate solutions
• Becomes the clients’ trusted adviser and assists in developing and executing strategic client plans
• Promotes use of self-service tools to reduce number of client enquiries
• Analyses payment and associated activities in order to identify efficiencies and cross-sell opportunities
• Promotes sharing of experience and best practice across the Service team; creates a positive team environment with open communication
• Identifies opportunities for product development and enhancement
• Develops internal partnerships (e.g., Sales, Operations, Product)
• Identifies and escalates potential risk associated with client activities and record all client interactions
• Set clear team goals and oversee day-to-day by communicating objectives and setting deadlines; identify training needs and provide coaching

Skills

Client relationship management

Bilingual English/French

Negotiation skills

Team leadership

Cross-functional collaboration

Problem solving

Job description

Are you experienced in client service and have a can-do attitude? Then you found the right position for you!

As a Client Service Account Manager within J.P. Morgan Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities whilst overseeing a local team of Client Service Account Managers in Paris.

Job Responsibilities

• Develops, maintains and broadens partnerships with clients; understands clients’ business to predict their needs and provide appropriate solutions
• Becomes the clients’ trusted adviser and assists in developing and executing strategic client plans
• Promotes use of self-service tools to reduce number of client enquiries
• Analyses payment and associated activities in order to identify efficiencies and cross-sell opportunities
• Promotes sharing of experience and best practice across the Service team; creates a positive team environment with open communication
• Participates in and support Treasury Services initiatives
• Identifies opportunities for product development and enhancement
• Develops internal partnerships (e.g., Sales, Operations, Product)
• Identifies and escalates potential risk associated with client activities and record all client interactions (e.g., calls, meetings, issues, proactive communications)
• Set clear team goals and oversee day-to-day by communicating objectives and setting deadlines; identify training needs and provide coaching
  

Required Qualifications, Capabilities, and Skills

• Excellent verbal and written communication skills in both English and French
• Ability to work effectively under pressure whilst maintaining a professional manner
• Ability to work effectively as both a team player and alone
• Demonstration of cultural sensitivity and awareness
• Proven negotiation skills
• Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to develop and mobilise internal networks and resources
• Ability to effectively use and manage multiple systems
• Client service, escalation and portfolio management experience
• First people management experience
  

Preferred Qualifications, Capabilities, and Skills

• Knowledge and understanding of Treasury Services products, processes and risk policies
• Additional Languages are helpful for this role but not required

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.

Join us as a Client Service Account Manager & Team Lead!