Client Service Account Manager

JPMorgan Chase & Co.; Paris; On-site; EUR 70,000 - 90,000; Full time

Job summary

J.P. Morgan Paymentsteam in Paris is seeking a Client Service Account Manager to maintain and enhance top-tier Treasury Services Client satisfaction.

You will oversee a local team of Client Service Account Managers in Paris and interact with clients on service and operating issues. The role requires strong English and French communication, the ability to manage multiple priorities, and proven client service and leadership experience.

Qualifications

• Excellent verbal and written communication in English and French.
• Ability to work under pressure while maintaining professionalism.
• Ability to work as a team player and independently.
• Demonstrated cultural sensitivity and awareness.
• Proven negotiation skills.
• Strong organizational skills with multiple priorities and deadlines.
• Ability to mobilize internal networks and resources.
• Experience with client service, escalation and portfolio management.
• First people management experience.

Responsibilities

• Develops and broadens partnerships with clients; understands client needs to provide solutions.
• Acts as trusted adviser and supports strategic client plans.
• Promotes use of self-service tools to reduce client enquiries.
• Analyzes payments and activities to identify efficiencies and cross-sell opportunities.
• Shares best practices across the service team and maintains a positive team environment.
• Supports Treasury Services initiatives.
• Identifies opportunities for product development and enhancements.
• Develops internal partnerships (Sales, Operations, Product).
• Records client interactions and escalates potential risks.
• Sets team goals, communicates objectives and deadlines; identifies training needs and coaching.

Skills

Bilingual EN/FR communications

Client relationship management

Negotiation skills

Team management experience

Pressure handling

Cross-functional collaboration

Strong organizational skills

Stakeholder management

Job description

Are you experienced in client service and have a can-do attitude? Then you found the right position for you!

As a Client Service Account Manager within J.P. Morgan Paymentsteam, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities whilst overseeing a local team of Client Service Account Managers in Paris.

Job Responsibilities

• Develops, maintains and broadens partnerships with clients; understands clients’ business to predict their needs and provide appropriate solutions
• Becomes the clients’ trusted adviser and assists in developing and executing strategic client plans
• Promotes use of self-service tools to reduce number of client enquiries
• Analyses payment and associated activities in order to identify efficiencies and cross-sell opportunities
• Promotes sharing of experience and best practice across the Service team; creates a positive team environment with open communication
• Participates in and support Treasury Services initiatives
• Identifies opportunities for product development and enhancement
• Develops internal partnerships (e.g., Sales, Operations, Product)
• Identifies and escalates potential risk associated with client activities and record all client interactions (e.g., calls, meetings, issues, proactive communications)
• Set clear team goals and oversee day-to-day by communicating objectives and setting deadlines; identify training needs and provide coaching

Required Qualifications, Capabilities, and Skills

• Excellent verbal and written communication skills in both English and French
• Ability to work effectively under pressure whilst maintaining a professional manner
• Ability to work effectively as both a team player and alone
• Demonstration of cultural sensitivity and awareness
• Proven negotiation skills
• Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to develop and mobilise internal networks and resources
• Ability to effectively use and manage multiple systems
• Client service, escalation and portfolio management experience
• First people management experience

Preferred Qualifications, Capabilities, and Skills

• Knowledge and understanding of Treasury Services products, processes and risk policies
• Additional Languages are helpful for this role but not required