Client Service Account Manager

JPMorgan Chase & Co.; Paris; On-site; EUR 60,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in Paris seeks a Client Service Account Manager within the Payments team to maintain top-tier service for a portfolio of Treasury Services clients, guiding a local team and ensuring 100% client satisfaction.

You will build partnerships, act as trusted adviser, promote self-service tools, analyze activities for efficiency, and coordinate with Sales, Operations and Product to deliver solutions. Fluency in English and French is required.

Qualifications

• Experience in client service and treasury services.
• Strong communication in English and French.
• Ability to manage multiple priorities under pressure.
• Proven negotiation skills.
• First people management experience.

Responsibilities

• Develops, maintains and broadens partnerships with clients; understands clients’ business to predict their needs and provide appropriate solutions.
• Becomes the clients’ trusted adviser and assists in developing and executing strategic client plans.
• Promotes use of self-service tools to reduce number of client enquiries.
• Analyses payment and associated activities in order to identify efficiencies and cross-sell opportunities.
• Promotes sharing of experience and best practice across the Service team; creates a positive team environment with open communication.
• Participates in and support Treasury Services initiatives.
• Identifies opportunities for product development and enhancement.
• Develops internal partnerships (e.g., Sales, Operations, Product).
• Identifies and escalates potential risk associated with client activities and record all client interactions.
• Set clear team goals and oversee day-to-day by communicating objectives and setting deadlines; identify training needs and provide coaching.

Skills

Client service

Treasury services

English-French

Negotiation

Team management

Stakeholder management

Cross-functional collaboration

Project coordination

Risk awareness

Client relationship

Tools

CRM systems

Payment systems

Analytics tools

Job description

Are you experienced in client service and have a can-do attitude? Then you found the right position for you!

As a Client Service Account Manager within J.P. Morgan Paymentsteam, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities whilst overseeing a local team of Client Service Account Managers in Paris.

Job Responsibilities

• Develops, maintains and broadens partnerships with clients; understands clients’ business to predict their needs and provide appropriate solutions
• Becomes the clients’ trusted adviser and assists in developing and executing strategic client plans
• Promotes use of self-service tools to reduce number of client enquiries
• Analyses payment and associated activities in order to identify efficiencies and cross-sell opportunities
• Promotes sharing of experience and best practice across the Service team; creates a positive team environment with open communication
• Participates in and support Treasury Services initiatives
• Identifies opportunities for product development and enhancement
• Develops internal partnerships (e.g., Sales, Operations, Product)
• Identifies and escalates potential risk associated with client activities and record all client interactions (e.g., calls, meetings, issues, proactive communications)
• Set clear team goals and oversee day-to-day by communicating objectives and setting deadlines; identify training needs and provide coaching

Required Qualifications, Capabilities, and Skills

• Excellent verbal and written communication skills in both English and French
• Ability to work effectively under pressure whilst maintaining a professional manner
• Ability to work effectively as both a team player and alone
• Demonstration of cultural sensitivity and awareness
• Proven negotiation skills
• Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to develop and mobilise internal networks and resources
• Ability to effectively use and manage multiple systems
• Client service, escalation and portfolio management experience
• First people management experience

Preferred Qualifications, Capabilities, and Skills

• Knowledge and understanding of Treasury Services products, processes and risk policies
• Additional Languages are helpful for this role but not required