Client Loyalty & Retention Specialist

Challenge Business School; Orléans; On-site; EUR 8,928 - 13,392; Full time

Job summary

Jobtailor is seeking a proactive student to manage a portfolio of existing clients, design loyalty initiatives, and analyze retention drivers using CRM data. You will support personalized follow-ups and ongoing improvements in retention strategies.

As part of a dynamic team, you will collaborate with sales and marketing, handle customer complaints, and contribute to campaigns that boost loyalty. This internship offers hands-on experience in customer relations and marketing.

Qualifications

• Currently studying for Bac+2 to Bac+5 in business, customer relations, or marketing.
• Strong listening skills and excellent interpersonal skills.
• Comfortable using CRM tools.
• Detail-oriented and results-driven.

Responsibilities

• Maintain and nurture a portfolio of existing clients.
• Design and implement customer loyalty and retention initiatives.
• Analyze purchasing behavior and retention drivers.
• Handle complaints and provide personalized follow-up.
• Collaborate with sales and marketing teams.

Skills

Listening skills

Interpersonal skills

Detail-oriented

Results-driven

Education

Bac+2 to Bac+5 in business, customer relations, or marketing

Tools

CRM tools

Job description

Jobtailor is seeking a proactive student to manage a portfolio of existing clients, design loyalty initiatives, and analyze retention drivers using CRM data. You will support personalized follow-ups and ongoing improvements in retention strategies.

As part of a dynamic team, you will collaborate with sales and marketing, handle customer complaints, and contribute to campaigns that boost loyalty. This internship offers hands-on experience in customer relations and marketing.