Client Experience Specialist - AI-Driven Campaign Ops

Yahoo

Uz

Hybride

EUR 64 000 - 133 000

Plein temps

14 jours+

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Avantages offerts par ce poste

Flexible hybrid work

Occasional in-person events

Résumé du poste

Yahoo Advertising is seeking a Client Experience Specialist (IC2) to deliver seamless campaign execution and superior service across brand and performance portfolios. You will work with sales teams in financial services, automotive, and travel verticals to manage day-to-day planning, launch coordination, pacing, and post-campaign analysis.

This role blends media knowledge with AI-powered tools to draft updates, surface insights, and produce reports for partners.

Qualifications

2+ years of experience in digital campaign management or client service.
Experience with display, video, native formats and buying models.
Proficiency with Google Ad Manager, DSPs, Salesforce, and Excel/Sheets.
Strong written and verbal communication with client updates.
Experience using generative AI tools to draft communications and automate workflows.
Ability to validate AI-generated content for accuracy and brand compliance.
Collaborative, solutions-oriented mindset to elevate client experiences.

Responsabilités

Own client success as primary pre- and post-sale partner for assigned accounts.
Oversee campaign lifecycles from inventory to billing and monitor pacing and delivery.
Support proactive media planning with Account Directors and Sales Strategy teams.
Use enterprise AI tools to draft performance summaries and wrap reports for clients.
Identify repetitive tasks and apply AI-assisted workflows to improve speed and accuracy.
Coordinate issue resolution across ad operations, billing, and product support.