Chief Operating Officer — Digital Banking Launch France

Freedom24; Paris; Sur place; EUR 150 000 - 230 000; Plein temps

Avantages offerts par ce poste

Relocation package

Health insurance coverage

25 days annual leave

On-site office

Résumé du poste

Freedom Digital Bank France seeks a strategic, hands-on Chief Operating Officer to establish, lead and scale operations across Operations, Customer Service, Risk, Technology, Product and Business. The COO will design the operating model, drive automation and ensure a seamless digital customer experience as the bank secures French and EU authorisation.

With 10+ years in regulated banking, the role demands strong leadership, governance and cross-functional collaboration to deliver scalable

Qualifications

• 10+ years of operations experience in digital banking or regulated fintech.
• Previous COO/Head of Operations or equivalent senior leadership role.
• Experience scaling regulated banking or payment operations.
• Strong knowledge of French and EU regulatory requirements (ACPR, EBA).
• Familiarity with DORA, outsourcing, and business continuity expectations.
• Experience supporting banking authorisation and market entry in France/EU.
• Excellent strategic, analytical and execution skills.
• Full professional fluency in French and English.

Responsabilités

• Develop and execute the operational strategy for Freedom Digital Bank France.
• Design and implement the bank's target operating model.
• Build scalable, efficient customer-focused banking processes.
• Oversee day-to-day operations and customer-service delivery.
• Coordinate cross-functional teams and governance arrangements.
• Improve operational efficiency, service quality and digital experience.
• Establish KPIs, SLAs and performance-reporting frameworks.
• Support regulatory authorisation and the launch of banking products.

Connaissances

Strategic leadership

Operational excellence

Stakeholder management

French & English

Regulatory compliance

Description du poste

Freedom Digital Bank France seeks a strategic, hands-on Chief Operating Officer to establish, lead and scale operations across Operations, Customer Service, Risk, Technology, Product and Business. The COO will design the operating model, drive automation and ensure a seamless digital customer experience as the bank secures French and EU authorisation.

With 10+ years in regulated banking, the role demands strong leadership, governance and cross-functional collaboration to deliver scalable