CDI - Academic Services Specialist - H/F/NB

Istituto Marangoni; Paris; On-site; EUR 30,000 - 32,000; Full time

Job summary

Istituto Marangoni Paris is seeking an Academic Services Specialist to support the delivery of learning activities across courses. You will assist students and academic staff in the academic process and documentation development.

The role involves managing attendance, assessments, timetables, and updates to the student information system, LMS, and other platforms. Fluency in French and English, strong communication skills, and high organization are essential.

Qualifications

• Excellent communication and interpersonal skills required.
• Strong organizational abilities and accuracy in handling documentation.
• Proactive approach with attention to deadlines and processes.
• Team player with ability to work in fast-paced academic environment.
• Proficient problem-solving mindset and reliable in getting tasks done.

Responsibilities

• Assist students and staff with academic processes and documentation.
• Support welcome activities and information sharing for new students.
• Monitor attendance, assessment attendance, and exam calendars.
• Update and maintain Academic Services databases and digital platforms.
• Provide help desk support and respond to student inquiries via email.
• Support tutors, programme leaders and staff with academic activities and exams.

Skills

Communication

Organizational skills

Attention to detail

Proactive

Team player

Problem solving

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Job Summary

The Academic Services Specialist will work alongside the Academic Services Team providing support linked to the delivery of learning activities of the courses: he/she will assist students and academic staff in the academic process and documentation development.

Job Summary

The Academic Services Specialist will work alongside the Academic Services Team providing support linked to the delivery of learning activities of the courses: he/she will assist students and academic staff in the academic process and documentation development.

Main activities

• Students care:
• Support in the student welcoming activities from the week zero, collaborating in the welcome pack preparation and sharing (academic calendar, access to digital platform, general information during presentations to students about School rules and/or courses);
• Support for student assistance during their academic path (information, operative support, etc.) trough the help desk activities and the Academic Services email account processing;
• Help to manage problems or complaints efficiently and effectively in collaboration with the Academic Services Team;
• Collaborate in monitoring activities and analyses of attendance (presence, absence, online attendances follow up);
• Collaborate in monitoring activities and analyses of Assessment attendances follow up;
• Collaborate for the Survey distribution (Student's Voice) to monitor student satisfaction and correct functioning of academic processes.
• undefined
• Courses planning and academic career follow up
• Assist the Academic Services Team on the timetable with focus on each academic program and number of enrolments for each course;
• Monitor exams calendar and follow up;
• Support with course updates and academic progress in the academic services database;
• Maintain accurate database records regarding assessments, attendance, online attendances, absences;
• Update digital platforms, such as the Student Information System, the Timetable Scheduling Portal, and the Learning Management System, by entering the necessary data to support students’ academic progression and learning activities.
• Faculty and Staff Support:
• Assist in the activation of tutors’ registers with timetables;
• Support all academic staff (Tutors, Programme Leaders) in providing academic activities and exams;
• Support all members of Istituto Marangoni Paris with matters related to academic activities

Education & skills

Bachelor’s degree

Previous Professional Experience In Other Academic Institutions

Strong interest in fostering a caring and supportive approach

Extensive understanding of French and British education systems

Excellent communications skills, organizational skills, accuracy and proactive approach

A team player, with strong administrative skills, the ability to work in a fast-paced environment and with attention to details

Practical approach to problem-solving and results-driven attitude French language - full proficiency required

English language – full proficiency required Advanced knowledge of Microsoft Office essential

Interest in career and employability development, passion for higher education

Information :

Location : Paris 16ème arrondissement

Salary = 30K-32K brut annuel