Brand Experience Leader - Customer Growth & Coaching

Dormont Manufacturing Co; Nouvelle-Calédonie; Sur place; EUR 78 912 - 113 985; Plein temps

Avantages offerts par ce poste

Health benefits

Dental & Vision

401K with company match

Paid parental leave

Tuition reimbursement

Employee Assistance Program

Volunteer time off

Résumé du poste

Clayton is a leading home builder focused on attainable housing and exceptional customer experience. The Brand Experience Manager will guide the sales team toward efficiencies in product and inventory management, technology, and sales leadership to grow market share and deliver world-class customer experience.

Responsibilities include coaching teams, refining product quality, collaborating with leadership, overseeing digital assets, and driving initiatives that enhance customer care and loyalty

Qualifications

• 5+ years of work experience preferred in Sales Management, Marketing Research, or Consulting.

Responsabilités

• Coach and train team in best practices for optimal customer experience and partnerships.
• Define and refine product quality for homeowners and retail partners.
• Act as Chief Communication Officer by collaborating with leadership across all levels.
• Participate in development and implementation of new software programs for team, retailers and homeowners.
• Oversee maintenance of facility websites, digital assets, social media pages, and marketing materials.
• Maintain positive relationships with Customer Care Manager to ensure best service for retailers and homeowners.
• Be a champion of customer care programs such as NPS and CX.
• Organize sales functions to maximize clarity and productivity from start to finish.
• Assist with product development by monitoring competitors and the market.
• Be an advocate for product range and services.

Connaissances

Sales management

Marketing research

Consulting

Travel 25%

Communication

MS Office

Formation

Associate degree

Bachelor’s degree

Outils

Microsoft Office

Description du poste

Clayton is a leading home builder focused on attainable housing and exceptional customer experience. The Brand Experience Manager will guide the sales team toward efficiencies in product and inventory management, technology, and sales leadership to grow market share and deliver world-class customer experience.

Responsibilities include coaching teams, refining product quality, collaborating with leadership, overseeing digital assets, and driving initiatives that enhance customer care and loyalty