Bilingual Luxury Client Advisor (German/English)

Moncler; Paris; Sur place; EUR 32 000 - 46 000; Plein temps

Résumé du poste

Moncler Group is seeking a Client Service Advisor bilingual in German and English to join our Paris-based EMEA Client Service team on a CDI contract.

The role focuses on delivering personalized luxury service across emails, calls, and CRM, handling high-priority cases, upselling, and back-office support for ecommerce and retail channels.

Fluency in English and German is required; additional languages are a plus, with prior luxury retail or client service experience preferred.

Qualifications

• Fluency in English and German.
• Experience in luxury fashion retail or client service.
• Strong CRM and multitasking abilities.

Responsabilités

• Provide assistance to clients via email, phone, and instant messaging in a timely, professional manner.
• Assist clients during ecommerce sales, with cross/upselling where appropriate.
• Accurately track client details and requests using CRM systems.
• Manage high-priority and escalated cases and relationships with top clients.
• Handle back-office activities for both ecommerce and retail channels.
• Understand client needs, experiences and interests to improve service.
• Act as the Voice of the Customer to review processes, tools and communications.
• Perform additional tasks upon request.

Connaissances

English

German

Outils

CRM systems

Ticketing systems

Windows packages

Description du poste

Moncler Group is seeking a Client Service Advisor bilingual in German and English to join our Paris-based EMEA Client Service team on a CDI contract.

The role focuses on delivering personalized luxury service across emails, calls, and CRM, handling high-priority cases, upselling, and back-office support for ecommerce and retail channels.

Fluency in English and German is required; additional languages are a plus, with prior luxury retail or client service experience preferred.