Bilingual Customer Engineer – Iberia & France

Aircall.io, Inc.; Paris; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Aircall in Paris is seeking a Customer Engineer to serve as the technical partner for our expanding customer base. You will own onboarding, guide integrations, and translate technical concepts into practical business outcomes that drive adoption and expansion.

You will collaborate with Account Executives, Solutions Engineers, Product, and Support to ensure customers maximize value from Aircall, leveraging your API, CRM, and SaaS expertise. Fluency in English, French, and Spanish is required.

Qualifications

• 3+ years in a customer-facing technical role.
• Experience implementing SaaS solutions for mid-market or enterprise.
• Strong understanding of APIs, integrations, webhooks, cloud apps, and SaaS environments.
• Experience with CRM platforms and business applications.
• Fluency in English, French and Spanish.

Responsabilités

• Lead the technical onboarding and implementation of new customers, ensuring a smooth go-live.
• Configure integrations and help customers connect Aircall with their existing tech stack.
• Drive product adoption by providing technical guidance and best-practice recommendations.
• Support customers in adopting new features, including Aircall's AI products and advanced capabilities.
• Monitor customer health and identify opportunities to improve adoption and engagement.
• Partner with Account Managers during renewals and expansion opportunities with technical insights.
• Coordinate complex technical issues with Product, Engineering and Support teams.
• Work cross-functionally to improve customer experience and provide feedback for product improvements.

Connaissances

Customer-facing

SaaS solutions

APIs & webhooks

CRM platforms

Troubleshooting

Communication

Project management

English/French/Spanish

Description du poste

Aircall in Paris is seeking a Customer Engineer to serve as the technical partner for our expanding customer base. You will own onboarding, guide integrations, and translate technical concepts into practical business outcomes that drive adoption and expansion.

You will collaborate with Account Executives, Solutions Engineers, Product, and Support to ensure customers maximize value from Aircall, leveraging your API, CRM, and SaaS expertise. Fluency in English, French, and Spanish is required.