Bilingual Catering Boutique Sales & Guest Experience Lead

Cyphoma; France; Hybrid; EUR 38,000 - 46,000; Full time

Job summary

Cyphoma's Catering Boutique is seeking a seasoned retail professional to warmly welcome and advise a demanding international clientele, primarily North American, in French and English. You will highlight our creations, promote catering services and develop sales, upselling and loyalty through a personalized approach.

Responsibilities include managing orders, supporting outside events, maintaining store presentation, inventory and receipts, and ensuring hygiene standards throughout operations.

Qualifications

• Minimum 3 years in store sales, ideally in fine grocery, luxury gastronomy, caterer or high-end hotel.
• Bilingual French/English with perfect ease in both oral and written.
• Excellent understanding of the expectations, consumption habits and service codes of a North American client.
• Develop sales, upselling and customer loyalty.

Responsibilities

• Welcome, advise and accompany clients in French and English.
• Identify consumer expectations and habits of an international clientele, including North America.
• Highlight the store's products and promote catering services.
• Develop sales and optimize upselling opportunities.
• Build customer loyalty with a high quality of service and a personalized approach.
• Track customer orders from order take to delivery.
• Participate in the organization and conduct of outside events (cocktails, receptions, private dinners).
• Make receipts and billings.
• Ensure that the shop is fit, clean and attractive.
• Manage inventory, restocking and storage of goods.
• Apply food hygiene and safety procedures and standards.

Skills

Customer Service

Upselling

Bilingual EN/FR

Sales Advisory

Job description

Cyphoma's Catering Boutique is seeking a seasoned retail professional to warmly welcome and advise a demanding international clientele, primarily North American, in French and English. You will highlight our creations, promote catering services and develop sales, upselling and loyalty through a personalized approach.

Responsibilities include managing orders, supporting outside events, maintaining store presentation, inventory and receipts, and ensuring hygiene standards throughout operations.