B2B Customer Service & Logistics Coordinator

Cochlear; Toulouse; Presencial; EUR 32 000 - 45 000; Tempo integral

Resumo da oferta

Cochlear seeks a Customer Service Coordinator (H/F) in Toulouse to oversee order processing, logistics coordination, and post-sales support for healthcare professionals and end users.

You will be the first point of contact for clients, ensuring a smooth, responsive service while collaborating with sales, clinical, and technical teams to continuously improve processes. French fluency and professional English are preferred.

Qualificações

• Experience in customer service, order handling, or sales support.
• Ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills in French; professional English may be required.
• Customer-focused mindset with a proactive problem-solving approach.
• Experience in a technical, medical, or regulated environment is a plus.

Responsabilidades

• Manage orders from receipt to delivery, ensuring accuracy and timeliness.
• Coordinate shipments and track logistics to customers and clinics.
• Respond to client, clinic, and partner inquiries with professionalism and speed.
• Provide after-sales support and coordinate replacements as needed.
• Collaborate with sales, clinical, and technical teams to resolve issues.
• Contribute to process improvements and operational excellence.

Conhecimentos

Customer service

Order management

Logistics coordination

Communication

Multitasking

French language

Ferramentas

Salesforce

SAP

Microsoft Office

ERP systems

Descrição da oferta de emprego

Cochlear seeks a Customer Service Coordinator (H/F) in Toulouse to oversee order processing, logistics coordination, and post-sales support for healthcare professionals and end users.

You will be the first point of contact for clients, ensuring a smooth, responsive service while collaborating with sales, clinical, and technical teams to continuously improve processes. French fluency and professional English are preferred.