Attaché Clientèle H/F

KONE; Nancy; Sur place; EUR 32 000 - 42 000; Plein temps

Résumé du poste

KONE is seeking a Sales Support and Customer Relationship Management assistant in France to assist the sales team with back-office tasks, tenders, orders, and customer inquiries. You will work with SAP, Tendering tools and CRM to ensure accurate data and smooth operations.

You will maintain customer data, monitor leads, follow up on design approvals, handle invoicing, and prepare reports for multiple managers in a fast-paced, collaborative environment.

Qualifications

• Experience with SAP and CRM systems.
• Familiarity with tendering processes.
• Ability to maintain accurate customer data and records.
• Strong administrative and coordination skills.

Responsabilités

• Back-office support for tenders, orders, documents, and customer inquiries using SAP, Tendering tool, and CRM.
• Maintain customer data and hierarchies in SAP and CRM as directed.
• Monitor leads and opportunities in CRM and assign to the right person.
• Follow up customer approvals of designs and layout drawings.
• Maintain sales and tendering tools and master templates as directed.
• Handle invoicing and monitor overdue payments where applicable.
• Provide reports for sales, marketing, installation, delivery and finance teams.
• Assist in general office tasks.

Connaissances

CRM

Data accuracy

Communication

Outils

SAP

Tendering tool

Description du poste

Sales support

• Supports sales persons in back-office tasks (tenders, orders, documents, equipment – SAP, Tendering tool and CRM) and customer inquiries
• Maintains customer data and hierarchies in SAP + CRM as instructed by sales person or key account manager
• Monitors the leads and new opportunities in CRM and assigns them to right person
• Follows up the customer’s approval of designs and lay-out drawings
• Maintains sales and tendering tools and master templates as instructed by sales manager / product manager
• Responsible for invoicing and monitoring of overdue payments (in some FL’s)
• Provides reports and summaries for sales, marketing, installation, delivery, finance managers etc.
• Assists in general office tasks

Customer relationship management

Supports in organizing customer visits, tasks and events

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html