Apprenticeship – Data Office – CHANEL Europe – January 2027 – M/F/D

Chanel, Inc.; Paris; On-site; EUR 13,000 - 18,000; Part time

Job summary

Chanel is seeking an apprentice to join the Data Office, a Digital team shaping client data foundations across Fashion, Watches & Fine Jewelry, and Fragrances & Beauty in Europe. You will work at the crossroads of Data, Tech and Business, translating needs into clear product requirements and supporting continuous improvement.

You will collaborate with Data Office, Tech and Business stakeholders across Region, Markets and Boutiques, report to the Client Data Project Manager, and contribute to

Qualifications

• Master 2 in progress in Data, Digital, CRM or Product Management.
• Professional written and spoken English, required daily.
• Solid understanding of client data topics and data governance.
• Comfort with AI tools (Copilot is a plus) and common office software.

Responsibilities

• Support discovery activities by preparing business interviews and documenting learnings.
• Monitor prioritization decisions and reflect them in tracking tools
• Assist cross-functional rituals with Data Office, Tech and Business stakeholders.
• Support release readiness by performing functional tests and documenting results.
• Prepare release communications and functional documentation.

Skills

English proficiency

Autonomy

Interpersonal skills

Structured thinking

Education

Master 2 in progress (Data/Digital/CRM or Product Management)

Tools

MS Excel

MS PowerPoint

Monday.com

Copilot AI tools

Job description

About the job

This apprenticeship takes place within Data Office, a Digital team responsible for structuring the client data foundations supporting Fashion, Watches & Fine Jewelry, and Fragrances & Beauty divisions across CHANEL Europe. Working at the crossroads of Data, Tech and Business, the team helps translate business needs into clear, actionable Client Data Platform product requirements and supports its continuous improvement. You will interact daily with the Data Office, Tech teams and Business stakeholders across Region, Markets and Stores, and will report to the Client Data Project Manager.

What impact you can create at Chanel

• Support discovery activities by preparing business interviews, consolidating feedback, documenting learnings and formalizing clear conclusions
• Monitor prioritization decisions, ensuring they are clearly documented, understood by stakeholders and properly reflected in tracking tools
• Help prepare cross-functional rituals and meetings with the Data Office, Tech teams and Business stakeholders across Region, Markets and Boutiques
• Support release readiness by helping to perform functional tests and documenting results
• Prepare release communications, functional documentation and, when needed, management reporting on delivery progress and business value delivered

You are energised by

• Working daily at the intersection of data and business
• Engaging with varied counterparts across Data, Tech, Region, Markets and Boutiques
• Structuring complex topics and making them clear in writing and in conversation
• Moving forward with autonomy and proactivity across a full product cycle
• Working in the luxury environment and its specificities around client treatment

What you will bring

• An ongoing Master 2 (engineering or business school), specialised in Data, Digital, CRM or Product Management
• Professional written and spoken English, required daily
• A solid understanding of client data topics
• Ease with AI tools (Copilot is a plus) and office tools (MS Excel, MS PowerPoint ; Monday.com is a plus)
• Rigour, autonomy and strong interpersonal ease with varied counterparts

What Chanel can offer you

• Exposure to the 3 Divisions of the House: Fashion, Watches & Fine Jewellery, Fragrance & Beauty
• Understanding of the organisation's different layers: region, markets, Boutiques
• Cross-functional skill building in Data, Product Management and Governance
• Hands-on practice with several software solutions: Salesforce Service Cloud and imagino

FR - French Version Alternance – Data Office – CHANEL Europe – Janvier 2027 – H/F/X

À propos du poste

Cette alternance s’exerce au sein des équipes Data Office, une équipe du département Digital responsable de structurer les fondations de la donnée client pour les Divisions Mode, Horlogerie-Joaillerie, et Parfums-Beauté au sein de CHANEL Europe. À la croisée de la Data, de la Tech et du Business, l’équipe contribue à traduire les besoins métier en exigences produit claires et actionnables pour la Client Data Platform, et accompagne son amélioration continue. Vous interagirez au quotidien avec l’équipe Data Office, les équipes Tech et Business au niveau Région, Marchés et Boutiques, et reporterez au Client Data Project Manager.

L’impact que vous pouvez créer chez CHANEL

• Contribuer aux activités de Discovery en préparant des entretiens métier, en consolidant les retours, en documentant les apprentissages et en formalisant des conclusions claires
• Suivre les décisions de priorisation, en veillant à ce qu’elles soient clairement documentées, comprises par les parties prenantes et correctement reflétées dans les outils de suivi
• Aider à préparer les rituels et réunions cross-fonctionnelles avec l’équipe Data Office, les équipes Tech et les parties prenantes Business au niveau Région, Marchés et Boutiques
• Contribuer à la préparation des releases en aidant à réaliser les tests fonctionnels et en documentant les résultats
• Préparer les communications de release, la documentation fonctionnelle et, si nécessaire, les reporting pour le Management sur l’avancement du Delivery et la valeur business délivrée

Ce qui vous motive

• Travailler quotidiennement à l’intersection de la donnée et du business
• Échanger avec des interlocuteurs variés : Data, Tech, Région, Marchés, Boutiques
• Structurer des sujets complexes et les rendre compréhensibles à l’écrit comme à l’oral
• Avancer avec autonomie et proactivité sur un cycle produit
• Évoluer dans l’univers du luxe et ses spécificités liées au traitement du client

Ce que vous apporterez

• Un Master 2 en cours (cycle ingénieur ou école de commerce), spécialisation Data, Digital, CRM ou Product Management
• Un anglais professionnel écrit et oral, impératif au quotidien
• Une bonne compréhension des enjeux de data client
• Une aisance avec les outils IA (MS Copilot est un plus) et bureautiques (MS Excel, MS PowerPoint ; Monday.com est un plus)
• De la rigueur, de l’autonomie et une aisance relationnelle avec des interlocuteurs variés

Ce que CHANEL peut vous offrir

• Une exposition aux 3 Divisions de la Maison : Mode, Horlogerie-Joaillerie, Parfums-Beauté
• Une compréhension des différents layers de l’organisation : région, marchés, Boutiques
• Une montée en compétence transverse en Data, Product Management et Gouvernance
• Une pratique de plusieurs solutions logicielles : Salesforce Service Cloud et imagino

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.