Application Support Technician F/H

Catalina Marketing Costa Rica; Boulogne-Billancourt; Sur place; EUR 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

RTT day per month

CE (works council)

Profit-sharing

Vacation bonus

Meal vouchers

Health insurance 2/3 covered

Transport cost reimbursement (up to 50

Transport costs reimbursement

Résumé du poste

Catalina Marketing Costa Rica seeks an Application Support specialist to reinforce the Level 2 support team across Europe. You will handle ticketing, data quality checks, and testing in line with ITIL procedures to ensure client satisfaction.

Responsibilities include system compliance, collaboration with US teams, and ongoing operational support for California-centered applications. Fluency in French and English is essential, with strong analytical and communication skills.

Qualifications

• Experience with bug tracking and ticketing tools (e.g., JIRA).
• Fluency in French and English (written and spoken) is essential.
• Knowledge of SQL and data quality checks is expected.
• ITIL certification is a plus; familiarity with networking, mobile OS, JSON/XML and workflow tools is advantageous.

Responsabilités

• Ensure technical compliance of systems based on specs from US teams/partners.
• Provide Level 2 support to European users of our products.
• Participate in testing before production deployment and oversee maintenance operations.
• Monitor data quality in the data warehouse using defined metrics.
• Coordinate issue resolution with US teams (developers, architects, etc.).
• Develop product expertise and share knowledge with internal teams.
• Implement and ensure operational follow-up of Catalina’s centralized applications.

Connaissances

French & English

Analytical mindset

Problem-solving

Organized & detail-oriented

Communication skills

Proactive & team-oriented

Multi-project management

Outils

JIRA

SOAPUI

SQL

Networking

JSON/XML

Description du poste

Job Number: R0002647
Posted On: 07/11/2026
Location: Boulogne-Billancourt, Île-de-France Region
Additional Locations: Boulogne Billancourt, Hauts-de-Seine, France

The Opportunity

Within the Technical Department, you will join and strengthen the Application Support team. You will contribute to Level 2 support and ticket management alongside our European colleagues, perform data quality checks, and participate in application testing and validation for our clients, in compliance with ITIL procedures and SLAs (and for specific projects, according to timelines agreed with our clients).

Key Responsibilities

• Ensure the technical compliance of systems based on specifications provided by our US teams or partners
• Provide Level 2 support to users of these products across Europe
• Participate in testing phases prior to production deployment and oversee maintenance operations
• Monitor and control the quality of data ingested into our data warehouse based on defined metrics
• Coordinate issue resolution with our US teams (developers, architects, etc.)
• Develop expertise on these products and share knowledge with internal teams
• Implement and ensure the operational follow-up of Catalina’s centralized applications

Qualifications

Technical Skills

• Windows and Microsoft Office environments, Linux
• Experience with bug tracking and ticketing tools such as JIRA
• SOAPUI, Web services, client-server architecture
• SQL knowledge (Oracle, PostgreSQL, or MySQL environments)
• Networking knowledge: TCP/IP, LAN/WAN
• Basic knowledge of AI concepts
• Fluency in French and English (both written and spoken) is essential
• ITIL certification is a plus, as well as knowledge of networking, mobile OS, JSON/XML languages, and workflow development tools

Soft Skills

• Strong analytical and problem-solving mindset
• Organized, methodical, and detail-oriented
• Good verbal and written communication skills
• Proactive, curious, and team-oriented
• Strong interpersonal skills with both internal and external stakeholders
• Ability to manage multiple projects simultaneously, sometimes within tight timelines
• Ability to switch between topics while maintaining clear priorities

Total Rewards

• Your future workplace: Boulogne-Billancourt
• Contract: Permanent contract
• Remote work: Up to 3 days of remote work per week
• Benefits: 1 RTT day per month, CE (works council), profit‑sharing, vacation bonus, meal vouchers, 2/3 of health insurance covered, reimbursement of up to 50% of transport costs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.