Air Cargo OCC Duty Officer — 24/7 Operations Lead

CMA CGM; Marseille; On-site; EUR 45,000 - 65,000; Full time

Job summary

CMA CGM AIR CARGO is seeking a Duty Officer for its Operations Control Center in Marseille. You will oversee day-to-day airline operations, ensuring safety, efficiency and regulatory compliance while coordinating with internal and external stakeholders.

Your role includes testing OCC systems, maintaining 24/7 dispatch coverage, and addressing disruptions with a focus on safety, punctuality and cost effectiveness. A strong background in aeronautical operations is required.

Qualifications

• Graduate of an Aeronautical Operations/Dispatcher program from a training institution (ENAC, Horizons Academy, ESMA, or equivalent).
• Must have at least 3 years of experience in a Shift Manager or Dispatch position; ETOPS experience a plus.
• Interest in operational activities with teamwork; analytical, precise and solutions-driven.

Responsibilities

• Ensure day-to-day operation of the airline is efficient to maintain safe flight operations including disruption management.
• Collaborate with internal/external stakeholders daily to ensure schedule integrity and regulatory compliance.
• Test and challenge procedures and configurations of OCC systems; propose alternatives when needed.
• Ensure Operations Control and Flight Dispatch 24/7, promoting flight safety, economic performance and punctuality.
• Manage the execution of the commercial program and monitor flights.
• Anticipate, manage, and minimize the impact of operational irregularities.
• Coordinate and communicate operationally internally and externally.

Skills

Shift Manager/Dispatch experience

ETOPS experience

Education

Aeronautical Operations/Dispatcher program

Theoretical airline pilot license

Air traffic controller qualification

Meteorologist qualification

Job description

CMA CGM AIR CARGO is seeking a Duty Officer for its Operations Control Center in Marseille. You will oversee day-to-day airline operations, ensuring safety, efficiency and regulatory compliance while coordinating with internal and external stakeholders.

Your role includes testing OCC systems, maintaining 24/7 dispatch coverage, and addressing disruptions with a focus on safety, punctuality and cost effectiveness. A strong background in aeronautical operations is required.