Duty Officer

CMA CGM; Marseille; On-site; EUR 45,000 - 65,000; Full time

Job summary

CMA CGM AIR CARGO is seeking a Duty Officer for its Operations Control Center in Marseille. You will oversee day-to-day airline operations, ensuring safety, efficiency and regulatory compliance while coordinating with internal and external stakeholders.

Your role includes testing OCC systems, maintaining 24/7 dispatch coverage, and addressing disruptions with a focus on safety, punctuality and cost effectiveness. A strong background in aeronautical operations is required.

Qualifications

• Graduate of an Aeronautical Operations/Dispatcher program from a training institution (ENAC, Horizons Academy, ESMA, or equivalent).
• Must have at least 3 years of experience in a Shift Manager or Dispatch position; ETOPS experience a plus.
• Interest in operational activities with teamwork; analytical, precise and solutions-driven.

Responsibilities

• Ensure day-to-day operation of the airline is efficient to maintain safe flight operations including disruption management.
• Collaborate with internal/external stakeholders daily to ensure schedule integrity and regulatory compliance.
• Test and challenge procedures and configurations of OCC systems; propose alternatives when needed.
• Ensure Operations Control and Flight Dispatch 24/7, promoting flight safety, economic performance and punctuality.
• Manage the execution of the commercial program and monitor flights.
• Anticipate, manage, and minimize the impact of operational irregularities.
• Coordinate and communicate operationally internally and externally.

Skills

Shift Manager/Dispatch experience

ETOPS experience

Education

Aeronautical Operations/Dispatcher program

Theoretical airline pilot license

Air traffic controller qualification

Meteorologist qualification

Job description

As part of its development, CMA CGM AIR CARGO offers one opportunity to become a Duty Officer for its Operations Control Center (CCO).

RESPONSIBILITIES

Participate in the on-going development of the CMA CGM AIR CARGO airline within the scope of the Operations Control Center:

• Ensure the day-to-day operation of the airline is conducted in the most efficient manner, in order to maintain safe flight operations including disruption management.
• Collaborate with the internal / external stakeholders on a daily basis, to ensure schedule integrity and regulatory compliance.
• Test and challenge the procedures and configurations of the systems deployed at the OCC, propose alternative solutions if necessary.
• Ensure Operations Control and Flight Dispatch 24/7: Advocate for a culture focused on flight safety, economic performance, and punctuality.

Operations Control

• Manage the execution of the commercial program and ensure flight monitoring.
• Anticipate, manage, and minimize the impact of operational irregularities.
• Coordinate and communicate operationally internally and externally.

PROFILE

Graduate of an Aeronautical Operations/Dispatcher program from an aviation training institution (ENAC, Horizons Academy, ESMA, or equivalent), holder of a theoretical airline pilot license, air traffic controller qualification, or meteorologist qualification. Must have at least 3 years of experience in a Shift Manager or Dispatch position (ETOPS experience would be a plus).

You have a strong interest in operational activities and teamwork. Enjoying challenges, your analytical mindset, ability to work under time constraints, curiosity, precision, and tenacity will enable you to make the best decisions and contribute to the success of our airline operations.

CONDITIONS

• Permanent contract based in Marseille.

WHY JOIN US

• Enjoy all the benefits of a large Group: Sports enthusiast? Make use of our gym to start your day. Food lover? Benefit from a company restaurant with various stands allowing you to travel between two team meetings. Pressed for time? Enjoy a concierge service available directly at your workplace.
• An international working environment, where many nationalities come together.
• Be part of a company that encourages your creativity, initiative, and entrepreneurial spirit.
• And above all, participate in the development of a rapidly growing French airline.