AI-Enabled Lab Software Support Specialist

Clinisys; Paris; On-site; EUR 42,000 - 56,000; Full time

Job summary

Clinisys in Paris is seeking a Laboratory Software Support Engineer to provide application and technical support for Clinisys software used in diagnostic laboratories. You will resolve incidents, understand software behavior and maintain workflows critical to daily operations.

Working in French with customers and in English with international colleagues, you will collaborate with Support, Product and Engineering teams, maintain accurate case records and contribute to knowledge content.

Qualifications

• Experience in technical support for diagnostic software.
• Ability to troubleshoot software and workflow issues.
• Strong communication with customers and internal teams.

Responsibilities

• Resolve incidents for Clinisys software in diagnostic labs.
• Understand software behavior and guide users through workflows.
• Maintain accurate case records and collaborate with Support, Product and Engineering teams.
• Contribute to knowledge content and documentation.

Skills

Laboratory software

Application support

Incident management

Customer communication

Tools

Clinisys platform

Job description

Clinisys in Paris is seeking a Laboratory Software Support Engineer to provide application and technical support for Clinisys software used in diagnostic laboratories. You will resolve incidents, understand software behavior and maintain workflows critical to daily operations.

Working in French with customers and in English with international colleagues, you will collaborate with Support, Product and Engineering teams, maintain accurate case records and contribute to knowledge content.