AI-Driven Lab Software Support Engineer

Clinisys; Paris; On-site; EUR 42,000 - 65,000; Full time

Job summary

Clinisys in Paris seeks a Laboratory Software Support Engineer to provide application and technical support for Clinisys software used in diagnostic laboratories. You will resolve incidents, understand software behavior, and maintain workflows critical to daily operations.

You will work in French with customers and in English with international colleagues, collaborating with Support, Product and Engineering teams, and maintaining accurate case records and knowledge content.

Qualifications

• Resolve incidents and support Clinisys software in diagnostic labs.
• Communicate with customers in French and with global teams in English.
• Maintain accurate case records and knowledge content.
• Collaborate with Support, Product and Engineering teams.

Responsibilities

• Provide application and technical support for Clinisys software in diagnostic labs.
• Resolve incidents and understand software behavior to troubleshoot.
• Maintain critical workflows and support knowledge content.

Skills

Incident handling

Software troubleshooting

Customer support

Cross-functional collaboration

Job description

Clinisys in Paris seeks a Laboratory Software Support Engineer to provide application and technical support for Clinisys software used in diagnostic laboratories. You will resolve incidents, understand software behavior, and maintain workflows critical to daily operations.

You will work in French with customers and in English with international colleagues, collaborating with Support, Product and Engineering teams, and maintaining accurate case records and knowledge content.