Customer Success Consultant

Mirakl; Paris; On-site; EUR 65,000 - 90,000; Full time

Job summary

Mirakl is seeking an International Customer Success professional to drive growth for complex B2B and B2C accounts from Paris. You will guide marketplace strategy, run workshops with senior stakeholders, and shape post-launch actions to maximize client performance across the Mirakl Platform and Connect offerings.

You will build data-driven business reviews, benchmark against top marketplaces, and leverage AI tools to enhance daily workflows while collaborating with cross-functional teams in a

Qualifications

• 2 to 4 years' experience in management consulting, a business role within an e-commerce company or online marketplace (B2B or B2C), or Customer Success in B2B Enterprise SaaS
• Proven track record of influencing and guiding senior stakeholders, including C-level, in a client-facing environment
• Master's degree in Business, Management, Finance or a related field

Responsibilities

• Serve as the strategic and functional point of reference for B2B and B2C clients across both project and run phases — running tailored workshops with C-level stakeholders, shaping marketplace strategy, and keeping projects firmly on track to go-live
• Build personalised post-launch action plans with each client, lead data-driven business reviews, and translate KPI analysis into concrete growth recommendations for marketplace teams and senior leadership
• Define seller and customer strategies, benchmark against leading global marketplaces, and leverage the latest e-commerce trends and Mirakl product features to continuously drive client performance
• Work cross-functionally with Mirakl's Business and IT teams to anticipate risks early, align on priorities, and ensure clients extract maximum value from the platform
• Embed AI into your daily workflows — testing agents, providing structured feedback, and applying critical thinking to push the boundaries of how the team operates

Skills

Analytical thinking

Stakeholder management

Presentation skills

AI literacy

Data-driven decision making

Education

Master's degree in Business/Management/Finance

Job description

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.

Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).

With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

• Founded in 2012 | Member of French Tech Next40
• 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo

Our Values:

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.

Our 5 values guide how we collaborate:

• Work Hard Together: Teamwork and collaboration are the foundation of our success
• Get Things Done: We prioritize action and efficiency for impactful results
• Go Above & Beyond: We tackle challenges proactively and always aim for excellence
• Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
• Satisfy & Empower Clients: We're committed to our clients' success

The Team You'll Join

You’ll be part of our International Customer Success team led by Philippe, Director of Customer Success. The team consists of around ten Consultants based across Barcelona and Paris, covering a global portfolio of B2B and B2C accounts. Together, you’ll be ensuring each client's marketplace reaches its full performance potential — acting as the strategic backbone behind their growth.

Your Impact

• Serve as the strategic and functional point of reference for B2B and B2C clients across both project and run phases — running tailored workshops with C-level stakeholders, shaping marketplace strategy, and keeping projects firmly on track to go-live.
• Build personalised post-launch action plans with each client, lead data-driven business reviews, and translate KPI analysis into concrete growth recommendations for marketplace teams and senior leadership.
• Define seller and customer strategies, benchmark against leading global marketplaces, and leverage the latest e-commerce trends and Mirakl product features to continuously drive client performance.
• Work cross-functionally with Mirakl's Business and IT teams to anticipate risks early, align on priorities, and ensure clients extract maximum value from the platform.
• Embed AI into your daily workflows — testing agents, providing structured feedback, and applying critical thinking to push the boundaries of how the team operates.

What You'll Bring to the Role

Experience:

• 2 to 4 years' experience in at least one of the following: management consulting, a business role within an e-commerce company or online marketplace (B2B or B2C), or Customer Success in B2B Enterprise SaaS — marketplace or digital commerce experience is a strong plus
• Proven track record of influencing and guiding senior stakeholders, including C-level, in a client-facing environment
• Master's degree in Business, Management, Finance or a related field

Skills:

• Analytical and data-driven thinking: comfortable building business cases, interpreting KPIs and turning data into actionable recommendations
• Senior stakeholder management and influence
• Strategic business advisory and structured problem-solving
• Strong written, verbal and presentation communication
• AI literacy with a critical mindset — you already use AI tools and are curious to go further

Languages

• English: Full professional proficiency (required)
• French: Full professional proficiency (required)
• Spanish, Italian or Arabic (a real asset)

Our Hiring Process

• Screening call with Talent Acquisition
• Interview with the Hiring Manager (business reviews and analytical skills)
• Values interviews with 3 team members