Aftersales Manager

AUX; Marseille; Sur place; EUR 50 000 - 65 000; Plein temps

Résumé du poste

AUX is a global industrial group and leading air conditioning manufacturer seeking to expand its after-sales network across France. The role focuses on developing service networks, providing technical support and training, and managing service partners to ensure high-quality service delivery and customer satisfaction.

The successful candidate will bring a strong HVAC technical background, experience in after-sales service, and fluency in French with good English.

Qualifications

• Bachelor's degree or above in HVAC, Mechanical Engineering, Electrical Engineering, or a related field.
• 5+ years of experience in after-sales service, technical support, or service network management, preferably in HVAC.
• Fluent in French and good working proficiency in English.

Responsabilités

• Develop and maintain an authorised after-sales service network across France for RAC, PAC, and LCAC products.
• Provide technical support for installation, commissioning, troubleshooting, and repair; deliver technical training to distributors, dealers, installers, and service partners.
• Manage authorised service providers and suppliers, monitor service quality and performance, and optimise service coverage and efficiency.
• Handle warranty claims, technical issues, and customer complaints, coordinating with local partners and headquarters to ensure timely resolution.
• Establish local service procedures, monitor KPIs, and drive continuous improvement in customer satisfaction and service quality.

Connaissances

Communication skills

Coordination

Problem solving

Formation

Bachelor's degree in HVAC/Mechanical/Electrical Engineering

Outils

RAC knowledge

PAC knowledge

LCAC knowledge

Description du poste

Location: France (South Region)

About AUX

Founded in 1986, AUX Group is a global industrial group with over 30,000 employees worldwide. As a leading air conditioning manufacturer, AUX provides a comprehensive range of air conditioning solutions and continues to expand its global business.

Key Responsibilities

• After-Sales Network Development: Develop and maintain an authorised after-sales service network across France for RAC, PAC, and LCAC products, including service centres, repair providers, and technical partners.
• Technical Support & Training: Provide technical support for installation, commissioning, troubleshooting, and repair; deliver technical training to distributors, dealers, installers, and service partners.
• Service Partner Management: Manage authorised service providers and suppliers, monitor service quality and performance, and optimise service coverage and efficiency.
• Warranty & Complaint Management: Handle warranty claims, technical issues, and customer complaints, coordinating with local partners and headquarters to ensure timely resolution.
• Service Operations: Establish local service procedures, monitor key service KPIs, and drive continuous improvement in customer satisfaction and service quality.

Qualifications

• Bachelor's degree or above in HVAC, Mechanical Engineering, Electrical Engineering, or a related field.
• At least 5 years of experience in after-sales service, technical support, or service network management, preferably in the HVAC or air conditioning industry.
• Solid technical knowledge of RAC, PAC, and/or LCAC products.
• Experience in developing and managing authorised service networks, technical partners, or suppliers.
• Strong communication, coordination, and problem-solving skills, with the ability to work independently.
• Fluent in French and good working proficiency in English.