Technical Service Manager

MAHLE; Décines-Charpieu; Hybride; EUR 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Dynamic environment

Opportunities to learn and grow

Hybrid working model

International environment

Attractive salary package

Résumé du poste

MAHLE is seeking a Technical Service Manager in Décines-Charpieu, France, to lead technical support for the French market. This role involves handling technical complaints, providing hotline support, and ensuring the quality of technical documentation. Candidates should have a technical background in engineering and be fluent in French and professional English. The position offers a dynamic environment, opportunities for growth, a hybrid work model, and an attractive salary package.

Qualifications

• Technical background (Bac+2 to Bac+5) in engineering, mechanics, or automotive technology.
• Solid knowledge of thermal management, A/C systems, and engine mechanics; workshop experience is a plus.
• Fluent French and professional English required; German is appreciated.

Responsabilités

• Lead technical support activities for the French market.
• Handle and resolve technical complaints while ensuring clear communication.
• Provide expert hotline support and guided troubleshooting.

Connaissances

Technical background in engineering, mechanics, or automotive technology

Knowledge of thermal management and A/C systems

Fluent French and professional English

Excellent communication and customer orientation

Strong command of MS Office

Formation

Bac+2 to Bac+5 in relevant field

Outils

SAP

Digital training tools

Description du poste

Your Contribution

As a Technical Service Manager, you will lead technical support activities for the French market, ensuring expert assistance, high‑quality documentation, and continuous improvement of our aftermarket services.

• Handle and resolve technical complaints while ensuring clear communication with customers.
• Provide expert hotline support and guided troubleshooting across our product portfolio.
• Create and maintain high‑quality technical documentation, bulletins, and internal materials.
• Prepare and deliver technical trainings in person, online, and through digital platforms.
• Support European projects focused on digitalization, e‑learning, and service innovation.
• Collaborate with internal teams to monitor KPIs, share insights, and improve processes.

Your Experience And Qualifications

• Technical background (Bac+2 to Bac+5) in engineering, mechanics, or automotive technology.
• Solid knowledge of thermal management, A/C systems, and engine mechanics; workshop experience is a plus.
• Strong command of MS Office; SAP and digital training tools are an advantage.
• Fluent French and professional English required; German is appreciated.
• Excellent communication, customer orientation, analytical thinking, and ability to simplify complex topics.
• Autonomous, well‑organized, collaborative, and adaptable in a dynamic environment.

Our Offer

• Dynamic environment
• Opportunities to learn and grow in a fast‑paced environment
• Hybrid working model
• Work in an international and intercultural environment for a large group
• Attractive salary package