Admissions and Enrolment Officer

Sommet Education; Paris; On-site; EUR 32,000 - 52,000; Full time

Job summary

Sommet Education is seeking an Admissions and Enrolment Officer to join École Ducasse in Paris. You will manage applicant pipelines, guide prospective students, and support recruitment teams to drive successful enrolments with strong customer service and process management.

The role reports to the Head of Admissions and Enrolment for École Ducasse and is based in Paris. Fluency in English and French, plus organisational skills and CRM experience, are highly valued.

Qualifications

• Degree level or equivalent and strong administrative capabilities.
• Experience supporting admissions, enrolment or administrative processes in an educational/international environment.

Responsibilities

• Monitor applicant pipelines and ensure opportunities progress through admissions stages.
• Conduct pipeline reviews and collaborate with stakeholders to maximise conversion.
• Maintain accurate applicant records and timely updates in systems.
• Coordinate document collection and payment reminders to support enrolment targets.
• Support applicants during admissions and visa processes where applicable.
• Verify applications against programme entry requirements and prepare files for admissions decisions.
• Issue offers and admissions decisions per policies and procedures.
• Develop knowledge of international qualifications and admissions requirements.
• Maintain high standards of applicant service and contribute to process improvements.
• Collaborate with Recruitment, Admissions, Finance and Academic teams to ensure excellent applicant experience.

Skills

Fluent English

Fluent French

Organisational skills

Attention to detail

Customer service

CRM experience

Teamwork

Independent working

Salesforce experience

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Fixed-term contract until 30 June 2027 / Paris, France

Sommet Education is a unique education group specialised in premium hospitality management and culinary arts, over 8 countries and 22 campuses. The group operates through 5 world-class brands: Glion Institute of Higher Education, Les Roches, École Ducasse, Invictus Education Group and Indian School of Hospitality.

Development, Distinctiveness, Joint Commitment, Openness and Sense of Service are the core values which drive us.

Join our friendly and dynamic Admissions and Enrolment Team as an Admissions and Enrolment Officer supporting École Ducasse. This is an exciting opportunity to work for a leading international education group and play a key role in supporting students throughout their admissions journey.

Are you highly organised, customer-focused and detail-oriented? Do you enjoy working collaboratively in a fast-paced international environment? If so, we'd love to hear from you.

Your Role

Reporting to the Head of Admissions and Enrolment for École Ducasse, the Admissions and Enrolment Officer will be part of the central Admissions and Enrolment team based in Paris.

You will support assigned markets and ensure the smooth, professional and efficient administration of admissions and enrolment activities. Acting as a key point of contact throughout the applicant journey, you will provide guidance to prospective students, support recruitment teams and help drive successful enrolment outcomes through excellent customer service and effective process management.

Key Responsibilities

• Monitor and manage applicant pipelines to ensure opportunities progress efficiently through each stage of the admissions process.
• Conduct pipeline reviews, identify potential risks and work collaboratively with stakeholders to maximise conversion opportunities.
• Maintain accurate applicant records and ensure timely updates within relevant systems.
• Coordinate document collection and payment reminder campaigns to support enrolment targets.
• Support applicants throughout the admissions and visa process where applicable.
• Verify applications against programme entry requirements and prepare files for admissions decisions.
• Issue offers and admissions decisions in line with institutional policies and procedures.
• Develop and maintain knowledge of international qualifications and admissions requirements.
• Ensure high standards of applicant service and contribute to continuous process improvement.
• Work closely with colleagues across Recruitment, Admissions, Finance and Academic teams to support an excellent applicant experience

About You

You will be educated to degree level or possess equivalent relevant experience and demonstrate strong administrative and organisational capabilities. Ideally, you will have experience supporting admissions, enrolment, customer service or administrative processes within an educational or international environment.

You will also have:

• Fluency in both written and spoken English and French.
• Excellent organisational, interpersonal and communication skills.
• Strong attention to detail and a commitment to accuracy.
• The ability to manage competing priorities and meet deadlines.
• A proactive, solutions-focused and customer-oriented approach.
• The ability to work both independently and as part of a collaborative team.
• Experience using Salesforce or another CRM system would be an advantage.
• Additional language skills would be beneficial.

Why Join Us?

This is a fantastic opportunity to join a global education organisation and contribute to the success of students from around the world. You will be part of a collaborative international team that values excellence, empathy, curiosity and innovation, while supporting the continued growth of one of the world's leading hospitality education groups.

Please note that this organisation is unable to provide visa sponsorship. Candidates must have the legal right to live and work in France without sponsorship.