Administration Officer – Babi Youth & Family Service [Oct 2021]

Queensland Youth Housing Coalition (QYHC); Hours; On-site; EUR 23,522 - 28,563; Part time

Job summary

BABI Youth & Family Service is seeking an Administration Officer for a permanent part-time role based in Wynnum. The position covers reception, office administration, and medium-level finance tasks in collaboration with the Finance Manager.

Key responsibilities include greeting clients and stakeholders, handling enquiries, processing invoices, and coordinating communications with youth and families in the community. 31 hours per week over four days (Mon–Thu).

Qualifications

• Experience in reception and business administration.
• Strong interpersonal and communication skills.
• Highly organized and able to work independently or in a team.

Responsibilities

• Manage the office operations and act as first point of contact.
• Coordinate enquiries and assist clients and stakeholders.
• Assist with invoicing and collaborate on finance tasks.
• Liaise with external partners and community members to handle enquiries.
• Maintain multiple stakeholder communications efficiently.

Skills

Reception experience

Office administration

Interpersonal communication

Independent and team work

Job description

Administration Officer – Permanent Part Time

BABI Youth & Family Service is committed to providing high quality, accessible and respectful services to young people experiencing homelessness or who are at risk of homelessness. This role is based in the Wynnum office and involves managing office operations, reception, medium‑level finance (in collaboration with the Finance Manager), and business administration.

Responsibilities

• Manage the office, including reception duties and ensuring a welcoming first point of contact for clients and stakeholders.
• Coordinate and respond to incoming enquiries, moving people through their individual journeys and maintaining high level customer service.
• Assist with internal processing of invoices and collaborate with the Finance Manager on medium‑level finance tasks.
• Communicate with external stakeholders, young people with high and complex needs, families, and other community partners to handle enquiries efficiently and accurately.
• Maintain organizational skills and manage multiple stakeholders and communications simultaneously.

Qualifications

• Experience in reception and business administration, preferably within the youth or community sector.
• Strong interpersonal and communication skills, able to engage with a diverse range of clients and stakeholders.
• Highly organized, motivated, and able to work independently and as part of a team.

Remuneration

Position paid in accordance with the Queensland Community Services and Crisis Assistance Award – State 2008 (TPEO) at Level 3. Requires 31 hours per week over 4 days (Monday–Thursday).

Application Deadline

Applications accepted until 12pm Monday 1 November 2021.