Shift Lead (Auxiliary)

PCRS; Thé; On-site; EUR 27,000 - 28,000; Part time

Job summary

PCRS seeks an on-site Shift Lead to support staff on shift, provide crisis management, and deliver direct care to program participants in a 30‑bed transitional housing setting in Surrey, BC. This role focuses on leadership, staff development, and coordinating services to meet contract expectations.

The Shift Lead will mentor staff, coordinate program delivery, and implement individualized transition plans with participants, while maintaining strong relationships with social workers and community

Qualifications

• 2-Year Diploma or better in Child and Youth Care or related field.
• Bachelor's Degree in Child and Youth Care or related field preferred.
• 1 year leadership experience in a related field.

Responsibilities

• Provides direction and support to staff on shift
• Mentors and orients new staff
• Coordinates service delivery and programming
• Works with the Team Lead to ensure overall operations and service delivery aligns with contract expectations
• Develops supportive and engaging relationships with youth
• Develops individualized service and transition plans collaboratively with participants
• Assists youth in maintaining program expectations such as attending meetings, maintaining unit cleanliness, supporting participants to attend school, work or volunteer opportunities and maintaining connection with other support workers
• Maintains accurate case notes, monitoring youth progress, engagement, and participation in the program; other administrative tasks will be required

Skills

Leadership

Crisis management

Communication skills

Team coordination

Education

2-Year Diploma in Child and Youth Care

Bachelor's Degree in Child and Youth Care or related field

Tools

SalesForce for Case Management

Job description

The 1.1.2.
11228 131 Street
Surrey, BC V3T0T6, CAN

• On-site
• Pay or shift range: $30.86 CAD to $32.18 CAD
  Pay range is shown as an hourly rate. PCRS operates on a fixed wage grid with a step increase typically granted after one year of employment.
• Part-Time
• Requisition #: SHIFT001073

Description

Wage Grid 15

Last Date to Apply:

About the Program

The 1.1.2.is a transitional housing initiative for young adults ages 18–24in Surrey, operating a 30‑bed residence with 24‑hour staffing and support. Residents live in a substance‑free environmentand receive individualized, one‑to‑one support focused on building life skills, setting goals, and participating in structured group activities that promote stability and independence. As youth prepare to transition, The 1.1.2. provides housing search and transition planning, moving assistance, landlord advocacy and mediation, and coordination with social workers and other systems partners to support successful moves into safe, stable, and affordable independent housing.

Hours & Conditions of Work

• Auxiliary (casual)
• Working Hours - This position supports teams who work in the evenings and on weekends. There will be on-call work, evening, and weekend work.
• Requires the ability to lift up to 50 lbs, to assist with moving items such as furniture.

Position Summary

This position involves supporting staff on shift, crisis management, direct care to program participants. The Shift Lead supports, mentors, and provides learning opportunities for staff on shift.Shift Leads also provides one‑on‑one support, transition planning and leads group activities including social recreation, meetings, and unit checks.

The successful applicant will bring their passion for supporting youth in housing, leadership skills and desire to be a part of a large team to the role.

Responsibilities

• Provides direction and support to staff on shift
• Mentors and orients new staff
• Coordinates service delivery and programming
• Works with the Team Lead to ensure overall operations and service delivery aligns with contract expectations
• Develops supportive and engaging relationships with youth
• Develops individualized service and transition plans collaboratively with participants
• Assists youth in maintaining program expectations such as attending meetings, maintaining unit cleanliness, supporting participants to attend school, work or volunteer opportunities and maintaining connection with other support workers
• Maintains accurate case notes, monitoring youth progress, engagement, and participation in the program; other administrative tasks will be required
• Conducts participant file audits and reviews
• Provides life skills support and lead group activities
• Provides transportation to participants
• Liaises with professionals such as social workers, school personnel, and other community staff
• Provides individualized housing supports such as housing search support, moving assistance, landlord advocacy, mediation and liaise with social workers to support youth to find, secure and move into safe and affordable housing
• Participates in and engage in a collaborative and effective staff team
• Communicates effectively with coworkers and staff and participate in team efforts
• Participates in professional development and training
• Communicate effectively with coworkers and staff and participate in team efforts.
• Advocates and promotes the agency’s services, funding needs and value to the community
• Participates in community engagement including presentations and communications
• Represents PCRS at community and official functions
• Ability to respond to crisis scenarios using agency protocols and ethics
• Experience working with vulnerable and unhoused young people
• Effective team collaboration skills
• Experience creating and working within a culturally inclusive environment for staff, partners, and participants
• Strong verbal, interpersonal, presentation, and written communication skills
• Excellent time management skills and the ability to handle multiple, often conflicting priorities

Qualifications

Skills

Preferred

SalesForce for Case Management Some Knowledge

Education

Required

2-Year Diploma or better in Child and Youth Care or related field.

Preferred

Bachelor's Degree or better in Child and Youth Care or related field.

Experience

Required

1 year: Experience in a leadership role in a related field.