Account Manager, Paris

Dow Jones & Company, Inc.; Paris; Sur place; EUR 55 000 - 70 000; Plein temps

Avantages offerts par ce poste

Healthcare plans

Paid time off

Retirement plans

Insurance plans

Wellness resources

Education benefits

Family care benefits

Commuter transit

Subscription discounts

Employee referral program

Résumé du poste

Dow Jones & Company, Inc. is seeking an Account Manager to grow and retain contract revenue within a defined client base in France, leveraging relationships and a strong business understanding.

You will identify new opportunities, manage renewals and upsell, maintain client satisfaction, coordinate with sales specialists, and report to the Regional Sales Manager, using English and French in a fast-paced, phone-based and in-person environment.

Qualifications

• Proven experience in managing complex customer and commercial relationships.
• Strong time & project management skills, with an ability to develop and implement effective systems for managing administrative tasks and tracking progress against appropriate activity goals
• Strong results orientation, with the commitment and drive to achieve a new business goal in a demanding and competitive business environment
• Ability to prioritize tasks and customers, to ensure time is maximized for revenue-retaining activities and the most important customers receive an excellent level of account management
• Excellent communication skills (listening, questioning, written and verbal) to ensure the Dow Jones value position is clearly articulated to prospects, a persuasive and professional business case is presented always

Responsabilités

• DEVELOP NEW BUSINESS OPPORTUNITIES across all products by building relationships and analyzing market opportunities.
• RETENTION: keep Dow Jones contract revenue and ensure products meet client needs.
• RELATIONSHIPS: maintain high customer satisfaction through regular communication.
• UPSELLS & RENEWALS: plan and execute renewals, upsell, and cross-sell effectively.
• ACCOUNT MANAGEMENT: understand client businesses and resolve issues promptly.
• ROLLOUT AND ADOPTION: provide customer training and drive adoption.
• TEAMWORK: collaborate with extended sales team on retention initiatives.
• PRODUCT KNOWLEDGE: articulate Dow Jones value proposition to clients.
• SALES ADMINISTRATION & FORECASTING: manage pipeline and forecast renewals.
• MANAGING ACCOUNT INFORMATION: keep CRM records accurate.

Connaissances

English & French

Client relationships

Time management

Results oriented

Prioritization

Communication skills

Team player

Business awareness

Negotiation & closing

Willingness to learn

Description du poste

Job Description

The Account Manager is responsible for growing and retaining the existing contract revenue within their set of customers. You will also initiate sales activity with new business development and working with Sales Specialists. Client relationships are built and maintained strong customer relation in association with Client Engagement Specialist. An ability to develop strong business relationships in a phone-based and in person-based environment, and leveraging professional networks are crucial to the success of this role.

The successful AM will mainly work to develop opportunities and display a strong level of business understanding within the French territory and retain existing customers within those markets. You will report to the Regional Sales Manager.

Key Responsibilities

• DEVELOP NEW BUSINESS OPPORTUNITIES : A large part of this role is to identify new business development across all products: close relationships, competitive analysis, cold calling, industry knowledge and generate new streams of Dow Jones revenue through sales of products and services which address customers’ business needs by completing market analysis and executing a plan to grow your territory by understanding the complete suite of Dow Jones products and successfully take to market.

• RETENTION: Retain Dow Jones contract revenue in the assigned client portfolio and ensure the Dow Jones products and services address customers' business needs

• RELATIONSHIPS: Maintain good levels of customer satisfaction through regular communication with all customers, and build solid working relationships with each customer

• UPSELLS & RENEWALS: Develop and execute a plan to upsell/cross-sell and manage all account renewals, initiating communication with the client at the right time and fulfilling contractual obligations for providing account information to the client

• ACCOUNT MANAGEMENT: Responsible for all areas of account management, including the development of good account understanding, understanding clients' businesses and resolving issues in a timely manner; understand competitor solutions the client is using and the client's current and developing needs

• ROLLOUT AND ADOPTION: Ensure appropriate levels of customer training and awareness are provided through your own means and partnering with the Account Development Team.

• TEAMWORK: Work on retention initiatives for selected customers with the extended sales team available

• PRODUCT KNOWLEDGE: Clearly express the value proposition and benefits of the Dow Jones products and solutions, and use this knowledge to understand and fill the client needs

• SALES ADMINISTRATION & FORECASTING: Manage Sales Forecast and Pipeline to ensure clear reporting of forthcoming renewals, additional sales opportunities, plus the associated revenue and timescales

• MANAGING ACCOUNT INFORMATION: Maintain accurate and appropriate client records within the global CRM system

Skills & Experience

• Proficiency in English and French (Other languages will be considered)

• Proven experience in managing complex customer and commercial relationships.

• Strong time & project management skills, with an ability to develop and implement effective systems for managing administrative tasks and tracking progress against appropriate activity goals

• Strong results orientation, with the commitment and drive to achieve a new business goal in a demanding and competitive business environment

• Ability to prioritize tasks and customers, to ensure time is maximized for revenue-retaining activities and the most important customers receive an excellent level of account management

• Excellent communication skills (listening, questioning, written and verbal) to ensure the Dow Jones value position is clearly articulated to prospects, a persuasive and professional business case is presented always

• Team spirit and exceptional interpersonal skills to ensure smooth progression of opportunities through the sales cycle. This is a key requirement since larger deals are likely to involve multiple stakeholders (individuals and departments) from all levels of the business

• Good level of business awareness to help build credibility with the client, spot potential opportunities, and express the benefits of Dow Jones in the appropriate business context

• Good negotiation and closing skills to manage deals & renewals

• Wiliness to learn and develop professionally within corporate sales.

Our Benefits

• Comprehensive Healthcare Plans

• Paid Time Off

• Retirement Plans

• Comprehensive Insurance Plans

• Lifestyle Programs & Wellness Resources

• Education Benefits

• Family Care Benefits & Caregiving Support

• Commuter Transit Program

• Subscription Discounts

• Employee Referral Program

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at [e-mail]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Base Pay Range: €55,000 - €70,000

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.