French Territory Account Manager: Growth & Retention

Dow Jones & Company, Inc.; Paris; Sur place; EUR 55 000 - 70 000; Plein temps

Avantages offerts par ce poste

Healthcare plans

Paid time off

Retirement plans

Insurance plans

Wellness resources

Education benefits

Family care benefits

Commuter transit

Subscription discounts

Employee referral program

Résumé du poste

Dow Jones & Company, Inc. is seeking an Account Manager to grow and retain contract revenue within a defined client base in France, leveraging relationships and a strong business understanding.

You will identify new opportunities, manage renewals and upsell, maintain client satisfaction, coordinate with sales specialists, and report to the Regional Sales Manager, using English and French in a fast-paced, phone-based and in-person environment.

Qualifications

• Proven experience in managing complex customer and commercial relationships.
• Strong time & project management skills, with an ability to develop and implement effective systems for managing administrative tasks and tracking progress against appropriate activity goals
• Strong results orientation, with the commitment and drive to achieve a new business goal in a demanding and competitive business environment
• Ability to prioritize tasks and customers, to ensure time is maximized for revenue-retaining activities and the most important customers receive an excellent level of account management
• Excellent communication skills (listening, questioning, written and verbal) to ensure the Dow Jones value position is clearly articulated to prospects, a persuasive and professional business case is presented always

Responsabilités

• DEVELOP NEW BUSINESS OPPORTUNITIES across all products by building relationships and analyzing market opportunities.
• RETENTION: keep Dow Jones contract revenue and ensure products meet client needs.
• RELATIONSHIPS: maintain high customer satisfaction through regular communication.
• UPSELLS & RENEWALS: plan and execute renewals, upsell, and cross-sell effectively.
• ACCOUNT MANAGEMENT: understand client businesses and resolve issues promptly.
• ROLLOUT AND ADOPTION: provide customer training and drive adoption.
• TEAMWORK: collaborate with extended sales team on retention initiatives.
• PRODUCT KNOWLEDGE: articulate Dow Jones value proposition to clients.
• SALES ADMINISTRATION & FORECASTING: manage pipeline and forecast renewals.
• MANAGING ACCOUNT INFORMATION: keep CRM records accurate.

Connaissances

English & French

Client relationships

Time management

Results oriented

Prioritization

Communication skills

Team player

Business awareness

Negotiation & closing

Willingness to learn

Description du poste

Dow Jones & Company, Inc. is seeking an Account Manager to grow and retain contract revenue within a defined client base in France, leveraging relationships and a strong business understanding.

You will identify new opportunities, manage renewals and upsell, maintain client satisfaction, coordinate with sales specialists, and report to the Regional Sales Manager, using English and French in a fast-paced, phone-based and in-person environment.