Account Manager

Adyen; Paris; Hybride; EUR 70 000 - 100 000; Plein temps

Résumé du poste

Adyen in Paris is seeking an Account Manager to manage relationships with global merchants across multiple industries, delivering top-tier customer experiences and driving revenue growth.

You will partner with cross-functional teams, identify commercial opportunities, and own a portfolio of strategic accounts. The role requires 3-4 years in client-facing roles, fluency in French and English, and a willingness to travel.

Qualifications

• 3-4 years of client-facing/commercial experience in enterprise software or payments.
• Based in Paris with hybrid work; remote-only not offered.
• Full professional proficiency in French and English.
• Willing to travel domestically and internationally.

Responsabilités

• Collaborate with team on multiple accounts and manage strategic merchants.
• Build trust with merchants to minimize churn and strengthen partnerships.
• Spot opportunities and lead commercial discussions to grow accounts.
• Prioritize and manage short/long term projects with internal teams.
• Provide internal feedback to improve product and merchant experience.

Connaissances

Relationship management

Commercial acumen

Project management

Collaboration

Time management

Description du poste

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Why you should join the Adyen Account Management team

At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you'll manage relationships with innovative international merchants, covering multiple industries and channels. You'll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You'll become an expert in the global payments landscape and level up your skills through our AM Academy.

We are looking for a proactive and adaptable Account Manager to join our team in Paris. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world's biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers.

Account Manager

Our Account Managers are encouraged to challenge each other and sharpen ideas as a team, because winning is more important than ego. In this role, you'll get your energy by working on a wide portfolio of accounts across a variety of verticals. You'll work alongside a group of talented and driven Account Managers, and together, you'll develop customer relationships and drive commercial growth for your accounts.

What You'll Do:

• Collaboration: As an Account Manager, you will work closely with your team and collaborate on many different accounts, as well as working individually with your own strategic merchants.
• Relationship management: Build trust with our merchants, to minimize churn and develop strong partnerships with your contacts.
• Commercial acumen: Proactively spot opportunity and drive commercial discussions with our merchants, to help grow their accounts and meet financial targets.
• Project management: Prioritize and manage short and long term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant.
• Feedback: Serve as a feedback loop for your customers internally, and leverage your network to help improve our product and merchant experience.

Who You Are:

• Enjoy engaging others and developing strong working relationships internally and externally with customers
• Passionate about working on a wide portfolio of accounts and having the opportunity to learn about many aspects of the payments industry
• Eager to challenge yourself to identify commercial opportunities and drive commercial discussions with customers
• Strong time management skills and constantly looking for ways to work efficiently

Additional Requirements:

• You have 3-4 years of experience in a client-facing/commercial role, selling complex enterprise software, technical infrastructure or financial services (specifically payments)
• This role is based in our Paris office. We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles.
• You have full professional written and verbal proficiency in French and English.
• Some domestic and international travel is required.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you?

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here . Don’t be afraid to let us know if you need more flexibility.

This role is based in our Paris office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

The way we work is guided by the eight principles of the Adyen Formula. Learn more here.

To our customers we're not just another technology provider. We're partners in their growth. If you're not just another sales leader, marketing professional, or support specialist then a career at Adyen is the right career for you.