1-Year Work-Study Program – Systems & Network Administrator, IT Support Level 1/2

Jobtailor

Paris

Sur place

EUR 34 000 - 42 000

Plein temps

Il y a 2 jours

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Résumé du poste

Jobtailor in Paris seeks an IT Support Analyst to deliver Level 1 and Level 2 support for users, handling incidents via ticketing, email, and phone. You will assist with Microsoft 365 administration and Windows 10/11 workstation management.

Join the IT team to reinforce security practices, device management with Intune, and Azure AD. You will contribute to documentation, onboarding/offboarding, and cross-department collaboration.

Qualifications

Pursuing a Bachelor’s degree in IT with a focus on systems & networks, cybersecurity, or IT support.
Awareness of information security challenges and cloud environments, especially Microsoft 365.
Proficiency with Windows 10/11, hardware, and basic scripting is a plus.

Responsabilités

Provide Level 1 and Level 2 IT support to users via ticketing, email, and phone.
Assist with Microsoft 365 administration and Windows workstation management.
Support security practices and manage devices with Microsoft Intune and Azure AD.

Connaissances

Microsoft 365 Administration

Windows 10/11 Management

Azure Active Directory Management

Microsoft Intune (MDM/MAM)

Cybersecurity Fundamentals

Formation

Bachelor’s degree in IT

Outils

ServiceNow

GLPI

Freshdesk

Microsoft Intune

Azure Active Directory

Defender/SentinelOne/CrowdStrike

Videoconferencing Equipment

Description du poste

Provide Level 1 and Level 2 IT support to users
Receive, assess, and resolve incidents and requests through the ticketing system, by email, and by phone
Assist users with office applications and the Microsoft 365 suite
Provide support for and maintain videoconferencing equipment
Install, configure, and maintain Windows 10/11 workstations and associated peripherals
Manage and deploy devices through Microsoft Intune (MDM/MAM)
Administer and maintain the Microsoft 365 environment
Manage user accounts and access rights in Azure Active Directory
Implement and enforce IT security best practices
Participate in the management and monitoring of EDR and email-filtering tools
Contribute to employee awareness initiatives concerning cyber risks
Participate in IT onboarding and offboarding operations
Contribute to the administration of the company’s systems and networks
Write and update technical documentation, IT procedures, and the knowledge base
Follow the processes and deadlines defined by the IT department and ensure rigorous tracking of open tickets and ongoing actions

Requirements

Currently pursuing at least a Bachelor’s degree (three years of higher education) in IT, with a specialization in Systems & Network Administration, Cybersecurity, or IT Support
Initial awareness of information systems security challenges is preferred
Interest in modern cloud environments, particularly Microsoft 365
Good command of the Microsoft 365 environment: Exchange Online, Teams, SharePoint, and OneDrive
Knowledge of Microsoft Intune for workstation management (MDM/MAM)
Basic knowledge of Azure Active Directory, including identity, group, permission, and access management
Understanding of security and compliance policies in an O365 cloud environment
Proficiency with Windows 10 and Windows 11 environments, including deployment, configuration, and troubleshooting
Solid understanding of computer hardware and peripherals
Experience providing support through a ticketing system (ServiceNow, GLPI, Freshdesk, or equivalent)
Knowledge of systems administration, including on-premises Active Directory and permission management
Solid cybersecurity fundamentals and knowledge of best practices, including password policies, MFA, and the principle of least privilege
Familiarity with EDR/endpoint protection tools (Defender, SentinelOne, CrowdStrike, or equivalent)
Awareness of email-filtering solutions and anti-phishing practices
Good networking fundamentals
Basic scripting and automation skills (PowerShell, Python, or equivalent)
Thoroughness and strong organizational skills
Excellent interpersonal skills and a strong customer-service mindset
Ability to explain technical topics clearly to non-specialists
Progressive autonomy, initiative, and the ability to make recommendations
Careful approach to writing: clear, structured, and up-to-date documentation
Discretion and respect for data confidentiality
Team spirit and effective communication with different departments
Technical curiosity and strong motivation to develop expertise
Relevant programs include: BUT Networks & Telecommunications (third year), BUT Cybersecurity (third year), Professional Bachelor’s degree in Systems and Network Administration or Cybersecurity, or equivalent; Bachelor’s degree in IT with a specialization in security or networks; or any other work-study program at Bachelor’s level with a systems administration, networks, IT support, or cybersecurity focus

Core Competencies

Demonstrates proficiency in providing Level 1 and Level 2 IT support, with a strong focus on Microsoft 365 administration, Windows workstation management, and cybersecurity best practices. Capable of managing user accounts in Azure Active Directory and utilizing Microsoft Intune for device management.

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