International Order Specialist

Academic Work Finland Oy; Uusimaa; On-site; EUR 27,000 - 33,000; Full time

Job summary

Efla Oy, part of the Ensto Group, is seeking a Customer Service Specialist in Porvoo to handle international orders from start to finish. You will manage orders, deliveries, export and shipping documents, and invoicing while coordinating with sales, production and logistics teams.

The role emphasizes English communication, proactive problem solving, and growth in an international order delivery environment. Office-based with limited remote work after onboarding.

Qualifications

• Fluent English required; customer communication is mainly in English.
• Background in business, logistics, or international business is preferred.
• Experience in order handling, customer service, export or ERP systems is a plus.

Responsibilities

• Process and manage customer orders from start to finish.
• Monitor and coordinate order deliveries and shipments.
• Communicate with international customers primarily via email.
• Collaborate with sales, production, logistics and customer service teams.
• Prepare export documentation and shipping documents.
• Handle invoicing-related tasks and use ERP and internal systems.
• Resolve delivery, scheduling and customer case questions.
• Address various order-related issues and act proactively.

Skills

Fluent English

Communication skills

Proactive mindset

Team collaboration

Education

Studies in business / logistics / international business

Tools

ERP systems

Job description

Efla Oy, part of the Ensto Group, is seeking a Customer Service Specialist in Porvoo to handle international orders from start to finish. You will manage orders, deliveries, export and shipping documents, and invoicing while coordinating with sales, production and logistics teams.

The role emphasizes English communication, proactive problem solving, and growth in an international order delivery environment. Office-based with limited remote work after onboarding.