Technical Support Engineer

Hitachi Energy; Vaasa; On-site; EUR 60,000 - 85,000; Full time

Job summary

Hitachi Energy in Vaasa, Finland, is seeking a Technical Support Engineer to provide advanced global technical support for MicroSCADA customers, troubleshoot, and consult with internal teams.

The role emphasizes analyzing complex cases, performing root-cause analysis, and guiding software/firmware updates, testing, and customer demonstrations. You will train customers and partners while collaborating with R&D, service, and project teams.

Qualifications

• Bachelor's degree in Electrical Engineering, Power Systems, Automation or related field.
• Experience in technical support, SCADA engineering, commissioning or similar technical role.
• Solid hands-on experience with MicroSCADA systems.
• Strong analytical, troubleshooting and root-cause analysis skills.
• Fluent written and spoken English; travel willingness.

Responsibilities

• Analyze complex customer cases to identify root causes and corrective actions.
• Investigate application issues, system malfunctions, and configuration challenges to ensure reliable system performance.
• Provide advanced technical support via our customer portal, delivering timely and professional assistance.
• Advise on software and firmware updates, patch management, system optimization, and best practices.
• Perform technical validations, proof-of-concept testing, and customer demonstrations to support new solutions and product enhancements.
• Deliver technical training sessions for customers, channel partners, and internal stakeholders.
• Develop and continuously improve training materials and supporting resources to reflect evolving products and customer needs.
• Contribute to continuous improvement by identifying recurring issues and sharing lessons learned.

Skills

Technical support

SCADA engineering

Application engineering

Commissioning

Cross-functional collaboration

Education

Bachelor's degree or higher in Electrical Engineering/Power Systems/Automation

Tools

MicroSCADA

Job description

The opportunity

We are now looking for a Technical Support Engineer at Hitachi Energy, Grid Automation business in Vaasa, Finland.

In this role you will be responsible for providing advanced global technical support, troubleshooting, and consultation for MicroSCADA customers and internal stakeholders. The role focuses on analyzing complex customer cases, identifying root causes, resolving application and configuration issues, and ensuring reliable system performance. The position requires strong technical ownership, close collaboration with R&D, Service, project teams, and customer-facing organizations, and a customer-oriented mindset to deliver high-quality support and guidance.

How You'll Make An Impact

• Analyze complex customer cases to identify root causes and implement effective corrective actions.
• Investigate application issues, system malfunctions, and configuration-related challenges to ensure reliable system performance.
• Provide advanced technical support through our customer support portal, delivering timely and professional assistance.
• Advise customers and internal teams on software and firmware updates, patch management, system optimization, and best practices.
• Perform technical validations, proof-of-concept testing, and customer demonstrations to support new solutions and product enhancements.
• Deliver technical training sessions for customers, channel partners, and internal stakeholders.
• Develop and continuously improve training materials and supporting resources to reflect evolving products, features, and customer needs.
• Contribute to continuous improvement initiatives by identifying recurring issues, sharing lessons learned, and proposing enhancements.

Your background

• Bachelor's degree or higher in Electrical Engineering, Power Systems, Automation, or a related technical field.
• Strong experience in technical support, SCADA engineering, application engineering, commissioning, or a similar technical role.
• Solid hands-on experience with MicroSCADA systems is required.
• Strong analytical, troubleshooting, and root-cause analysis skills.
• Excellent collaboration skills, including experience working with international and cross-functional teams.
• Strong ownership mindset, assertiveness, and accountability for assigned tasks and customer issues.
• Fluent written and spoken English; additional languages are considered an advantage.
• Willingness to travel occasionally based on business and customer needs.

More About Us

For more information about this role, please contact the Recruiting Manager, Reza Yarmohammadi, [e-mail]

Publication date : 2026-09-02