MicroSCADA & Grid Automation Engineer - Technical Support

Hitachi Automotive Systems Americas, Inc.; Vaasa; Hybrid; EUR 45,000 - 70,000; Full time

Job summary

Hitachi Energy Finland Oy in Vaasa, Finland is seeking a Technical Support Engineer to deliver advanced global technical support for MicroSCADA customers. You will analyze complex cases, guide configuration and software updates, and collaborate with R&D, service, and project teams to ensure reliable system performance.

The role requires a strong ownership mindset, hands-on SCADA experience, and excellent English communication. Occasional travel may be needed to support customers and projects.

Qualifications

• Bachelor’s degree or higher in Electrical Engineering, Power Systems, Automation, or a related technical field.
• Strong experience in technical support, SCADA engineering, application engineering, commissioning, or a similar technical role.
• Solid hands-on experience with MicroSCADA systems is required.
• Strong analytical, troubleshooting, and root-cause analysis skills.
• Excellent collaboration skills, including experience working with international and cross-functional teams.
• Strong ownership mindset, assertiveness, and accountability for assigned tasks and customer issues.
• Fluent written and spoken English; additional languages are considered an advantage.
• Willingness to travel occasionally based on business and customer needs.

Responsibilities

• Analyze complex customer cases to identify root causes and implement effective corrective actions.
• Investigate application issues, system malfunctions, and configuration-related challenges to ensure reliable system performance.
• Provide advanced technical support through our customer support portal, delivering timely and professional assistance.
• Advise customers and internal teams on software and firmware updates, patch management, system optimization, and best practices.
• Perform technical validations, proof-of-concept testing, and customer demonstrations to support new solutions and product enhancements.
• Deliver technical training sessions for customers, channel partners, and internal stakeholders.
• Develop and continuously improve training materials and supporting resources to reflect evolving products, features, and customer needs.
• Contribute to continuous improvement initiatives by identifying recurring issues, sharing lessons learned, and proposing enhancements.

Skills

SCADA engineering

Technical support

Root-cause analysis

Analytical skills

Team collaboration

English proficiency

Education

Bachelor’s degree in Electrical Engineering, Power Systems, Automation, or related field

Tools

MicroSCADA

Job description

Hitachi Energy Finland Oy in Vaasa, Finland is seeking a Technical Support Engineer to deliver advanced global technical support for MicroSCADA customers. You will analyze complex cases, guide configuration and software updates, and collaborate with R&D, service, and project teams to ensure reliable system performance.

The role requires a strong ownership mindset, hands-on SCADA experience, and excellent English communication. Occasional travel may be needed to support customers and projects.