Technical Support Engineer

Hitachi Vantara Corporation; Finland; On-site; EUR 65,000 - 90,000; Full time

Job summary

Hitachi Energy in Vaasa, Finland seeks a Technical Support Engineer to deliver advanced global technical support for MicroSCADA customers, troubleshoot, and consult with internal stakeholders to ensure reliable system performance.

You will collaborate with R&D, service, and project teams, own technical issues end-to-end, and contribute to training and knowledge resources while traveling occasionally as required.

Qualifications

• Bachelor’s degree in Electrical Engineering, Power Systems, Automation, or related field.
• Strong experience in technical support, SCADA engineering, or similar roles.
• Solid hands-on experience with MicroSCADA systems.
• Fluent written and spoken English; travel may be required.

Responsibilities

• Analyze complex customer cases to identify root causes and implement corrective actions.
• Investigate application issues and configuration challenges to ensure reliable performance.
• Provide advanced technical support through the customer portal with timely assistance.
• Advise on software/firmware updates, patch management, and system optimization.
• Perform validations, proof-of-concept testing, and customer demonstrations.
• Deliver technical training sessions for customers, partners, and internal teams.
• Develop and improve training materials reflecting product evolution.
• Contribute to continuous improvement by sharing lessons learned and proposing enhancements.

Skills

SCADA engineering

MicroSCADA

English fluency

Cross-functional collaboration

Root-cause analysis

Education

Electrical engineering degree

Job description

Job Description:

We are now looking for a Technical Support Engineer at Hitachi Energy, Grid Automation business in Vaasa, Finland.

In this role you will be responsible for providing advanced global technical support, troubleshooting, and consultation for MicroSCADA customers and internal stakeholders. The role focuses on analyzing complex customer cases, identifying root causes, resolving application and configuration issues, and ensuring reliable system performance. The position requires strong technical ownership, close collaboration with R&D, Service, project teams, and customer-facing organizations, and a customer-oriented mindset to deliver high-quality support and guidance.

The opportunity

How you’ll make an impact

• Analyze complex customer cases to identify root causes and implement effective corrective actions.
• Investigate application issues, system malfunctions, and configuration-related challenges to ensure reliable system performance.
• Provide advanced technical support through our customer support portal, delivering timely and professional assistance.
• Advise customers and internal teams on software and firmware updates, patch management, system optimization, and best practices.
• Perform technical validations, proof-of-concept testing, and customer demonstrations to support new solutions and product enhancements.
• Deliver technical training sessions for customers, channel partners, and internal stakeholders.
• Develop and continuously improve training materials and supporting resources to reflect evolving products, features, and customer needs.
• Contribute to continuous improvement initiatives by identifying recurring issues, sharing lessons learned, and proposing enhancements.

Your background

• Bachelor’s degree or higher in Electrical Engineering, Power Systems, Automation, or a related technical field.
• Strong experience in technical support, SCADA engineering, application engineering, commissioning, or a similar technical role.
• Solid hands-on experience with MicroSCADA systems is required.
• Strong analytical, troubleshooting, and root-cause analysis skills.
• Excellent collaboration skills, including experience working with international and cross-functional teams.
• Strong ownership mindset, assertiveness, and accountability for assigned tasks and customer issues.
• Fluent written and spoken English; additional languages are considered an advantage.
• Willingness to travel occasionally based on business and customer needs.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

For more information about this role, please contact the Recruiting Manager, Reza Yarmohammadi, [e-mail]