Technical Support Engineer

Hitachi ABB Power Grids; Vaasa; Hybrid; EUR 55,000 - 75,000; Full time

Job summary

Hitachi Energy in Vaasa, Finland, is seeking a Technical Support Engineer to deliver advanced global technical support for MicroSCADA customers and internal stakeholders.

You will analyze complex cases, troubleshoot configuration issues, and collaborate with R&D, service and project teams to ensure reliable system performance.

The role emphasizes ownership, proactive guidance, and customer-focused problem solving, with occasional travel.

Qualifications

• Bachelor’s degree in Electrical Engineering, Power Systems or related field.
• Strong experience in technical support, SCADA engineering, application engineering, commissioning or similar role.
• Hands-on experience with MicroSCADA systems is required.
• Strong analytical, troubleshooting and root-cause analysis skills.
• Excellent collaboration with international and cross-functional teams.
• Ownership mindset and accountability for tasks and customer issues.
• Fluent written and spoken English; additional languages are an advantage.
• Occasional travel based on business needs.

Responsibilities

• Analyze complex customer cases to identify root causes and implement corrective actions.
• Investigate application issues, system malfunctions and configuration challenges to ensure reliability.
• Provide advanced technical support through the customer portal with timely assistance.
• Advise on software/firmware updates, patch management, system optimization, and best practices.
• Perform technical validations, PoC testing, and customer demonstrations.
• Deliver technical training sessions for customers, partners and internal stakeholders.
• Develop and improve training materials reflecting evolving products and needs.
• Contribute to continuous improvements by sharing lessons learned and proposing enhancements.

Skills

Technical support

SCADA engineering

Root-cause analysis

Cross-functional collaboration

Troubleshooting

Education

Bachelor's degree in Electrical Engineering

Power Systems

Tools

MicroSCADA

Job description

We are now looking for a Technical Support Engineer at Hitachi Energy, Grid Automation business in Vaasa, Finland.

In this role you will be responsible for providing advanced global technical support, troubleshooting, and consultation for MicroSCADA customers and internal stakeholders. The role focuses on analyzing complex customer cases, identifying root causes, resolving application and configuration issues, and ensuring reliable system performance. The position requires strong technical ownership, close collaboration with R&D, Service, project teams, and customer-facing organizations, and a customer-oriented mindset to deliver high-quality support and guidance.

How you’ll make an impact

• Analyze complex customer cases to identify root causes and implement effective corrective actions.
• Investigate application issues, system malfunctions, and configuration-related challenges to ensure reliable system performance.
• Provide advanced technical support through our customer support portal, delivering timely and professional assistance.
• Advise customers and internal teams on software and firmware updates, patch management, system optimization, and best practices.
• Perform technical validations, proof-of-concept testing, and customer demonstrations to support new solutions and product enhancements.
• Deliver technical training sessions for customers, channel partners, and internal stakeholders.
• Develop and continuously improve training materials and supporting resources to reflect evolving products, features, and customer needs.
• Contribute to continuous improvement initiatives by identifying recurring issues, sharing lessons learned, and proposing enhancements.

Your background

• Bachelor’s degree or higher in Electrical Engineering, Power Systems, Automation, or a related technical field.
• Strong experience in technical support, SCADA engineering, application engineering, commissioning, or a similar technical role.
• Solid hands-on experience with MicroSCADA systems is required.
• Strong analytical, troubleshooting, and root-cause analysis skills.
• Excellent collaboration skills, including experience working with international and cross-functional teams.
• Strong ownership mindset, assertiveness, and accountability for assigned tasks and customer issues.
• Fluent written and spoken English; additional languages are considered an advantage.
• Willingness to travel occasionally based on business and customer needs.

More about us

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission‑critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD. We welcome you to apply today.