Technical Account Manager – AI SaaS, Live Deployments

Hub; Helsinki; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

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Job summary

Optivian is seeking its first Technical Account Manager in Helsinki to span customer support, getting customers live, solution engineering and pre-sales technical support. You will own the technical relationship from initial conversations through rollout and ongoing use, ensuring measurable value for customers.

The role blends technical and customer understanding, with responsibilities including getting customers live, mapping Ollie to their data sources, and driving adoption and retention

Responsibilities

• Own the end‑to‑end technical customer journey from first technical conversation to rollout and ongoing use.
• Run technical kickoffs and rollouts: map Ollie to CRM, emails, calendar, and calls.
• Design how Ollie fits each customer's stack, map data and configure integrations.
• Track usage and health, identify early at-risk accounts, and drive adoption with customer leaders.
• Be the go‑to for customers' users, sales leaders, RevOps and IT teams; troubleshoot and coordinate fixes.

Job description

Optivian is seeking its first Technical Account Manager in Helsinki to span customer support, getting customers live, solution engineering and pre-sales technical support. You will own the technical relationship from initial conversations through rollout and ongoing use, ensuring measurable value for customers.

The role blends technical and customer understanding, with responsibilities including getting customers live, mapping Ollie to their data sources, and driving adoption and retention