First Technical Account Manager, Hybrid - AI Sales Platform

Optivian Technologies Pvt. Ltd.; Helsinki; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Ground-floor seat

Real ownership

Strong founding team

Stock options

Based in Helsinki

Job summary

Optivian Technologies Pvt. Ltd. is seeking its first Technical Account Manager to join our Helsinki-based team in a hybrid role. You will own the end-to-end technical journey, from pre-sales support to rollout, driving adoption and measurable value for Ollie.

Based in Helsinki, you will connect with customers, sales, and product to tailor solutions, ensure successful live deployments, and build long-term relationships with references and advocates across the customer base.

Qualifications

• 3+ years in a customer-facing technical role at a B2B SaaS company.
• Experience across support, implementation and pre-sales.
• Based in Helsinki, fluency in English; Finnish language skills are a plus.

Responsibilities

• Pre-sales technical support: join AEs on calls, scope rollout success metrics.
• Getting customers live: run technical kickoffs and rollouts, map Ollie to CRM, email, calendar and call tools.
• Solution engineering: design how Ollie fits each customer's stack, set up integrations and configurations.
• Adoption and value: track usage and health, identify at-risk accounts, build the business case for value.
• Customer support: be the go-to for users, troubleshoot, coordinate fixes with engineering.
• Voice of the customer: feed insights to founders/product team about what's missing.
• Improve how we work: develop processes, docs, health metrics to scale.

Skills

Customer-facing tech

Pre-sales experience

Data querying

Integrations/APIs

GitHub Codex

Tools

SQL

GitHub

Claude Code

Codex

Job description

Optivian Technologies Pvt. Ltd. is seeking its first Technical Account Manager to join our Helsinki-based team in a hybrid role. You will own the end-to-end technical journey, from pre-sales support to rollout, driving adoption and measurable value for Ollie.

Based in Helsinki, you will connect with customers, sales, and product to tailor solutions, ensure successful live deployments, and build long-term relationships with references and advocates across the customer base.