Head of Delivery, Finland

Wonderful Ltd.; Finland; On-site; EUR 80,000 - 110,000; Full time

Job summary

A technology company specializing in AI solutions is seeking a Head of Delivery to lead the implementation of AI agents for enterprise clients. In this role, you will manage complex programs, ensuring timely and quality execution while building strong client relationships. Candidates should have over 5 years in program management and demonstrated leadership skills. Excellent English is required, along with strong technical knowledge. This position is based in Finland.

Qualifications

• 5+ years in Program Management or related tech.
• Proven hands-on delivery experience in enterprise programs.
• 2+ years in leadership roles managing teams.

Responsibilities

• Own delivery of AI agent implementations for clients.
• Lead large, multi-stakeholder implementations.
• Guide clients through onboarding and expansion.
• Build strong relationships with enterprise customers.
• Manage risk and handle escalations.

Skills

Program Management

Technical Project Management

Stakeholder management

Communication skills

Technical acumen - APIs

Job description

Wonderful enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees seamlessly across voice, chat, email, and back-office systems in any language or cultural context.

Role Overview

We’re looking for aHead of Deliveryto own how our AI agents go live with enterprise clients — from idea to production. You’ll bridge technical execution with client strategy, making sure every implementation lands on time, on scope, and delivers real business impact.

This role is half operator, half leader: you’ll manage hands‑on delivery of complex programs while building and scaling a high‑performing client‑facing team. If you thrive in the space between tech, people, and process — this is where you’ll feel at home. You will:

Own end‑to‑end delivery of AI agent implementations for enterprise clients — from translating needs into timelines and deliverables to ensuring every launch happens on time and at quality.

Lead large, multi‑stakeholder implementations — run cross‑functional meetings, own the Gantt (milestones, dependencies, owners), and keep everyone aligned and accountable.

Guide clients through the full lifecycle — onboarding, adoption, renewals, and expansion — driving long‑term impact, not just initial delivery.

Build and nurture strong relationships with enterprise customers — manage expectations, create alignment, and become their trusted partner in AI transformation.

Drive both leadership and execution — directly manage programs while establishing and scaling the local Client Success, Implementation, and Program Management functions.

Act as the primary point of contact for strategic accounts — ensure collaboration runs smoothly and issues are resolved before they escape.

Take a hands‑on role in delivery — oversee configuration, testing, optimization, and integrations to make sure agents perform flawlessly in production.

Manage risk, handle escalations, and remove blockers to keep programs on track and clients confident.

Requirements

5+ years in Program Management, Technical Project Management, or Technical Customer Success in enterprise SaaS, AI, or related tech.

Proven hands‑on delivery experience in complex, technical enterprise programs (not only oversight).

2+ years in leadership - experience hiring, managing, and scaling Program Manager teams.

Experience building new functions or operations in growth‑stage companies or new geographies.

Excellent English (written/spoken) + local language.

Strong technical acumen - APIs, cloud platforms, enterprise IT integrations.

Excellent communication, stakeholder management, and executive presence.

Outcome‑driven, independent, and equally comfortable rolling up your sleeves and shaping long‑term strategy.