Swedish-speaking Technical Support Engineer – Espoo

Helvar; Espoo; On-site; EUR 42,000 - 60,000; Full time

Job summary

Helvar is seeking a Technical Support Engineer (Swedish Speaking) based in Espoo to join our Global Technical Support team. You will provide high-quality technical assistance to Helvar customers in Sweden, Finland and the UK, handling inquiries, troubleshooting and implementing effective solutions.

The role requires Swedish and English fluency, a solid IT networking or electrical background, and willingness to travel to customer sites.

Qualifications

• Swedish and English mandatory; Finnish and other European languages are a plus.
• Basic IT networking knowledge with the ability to support system integration.
• Electrical or electronic background provides a solid foundation for technical problem-solving.
• Familiarity with automation, integration, networks, and/or AV equipment is desirable but not essential.
• Proven ability to manage high customer expectations and deliver results under tight deadlines.
• Strong interpersonal skills to liaise with VARs and customers.
• Team player who collaborates across departments to maximise value for customers and the business.
• Analytical mindset with hands-on experience in technical troubleshooting.
• Willingness to travel to customer sites when necessary.

Responsibilities

• Provide technical support for Helvar customers in Sweden, ensuring smooth operation and troubleshooting of our systems.
• Support Helvar partner companies’ technical teams and their key customers, offering expert guidance and problem-solving assistance.
• Continuously enhance your technical expertise by staying up to date with new intelligent building solutions and becoming a technical authority.
• Serve as an internal technical expert, providing in-depth knowledge on Helvar systems and products.
• Diagnose and troubleshoot issues within Helvar products, handling integrations and documenting solutions.
• Focus on lifecycle product services including troubleshooting, repairs, end-user training, and system upgrades.
• Work independently while collaborating with cross-functional teams to meet customer needs.
• Deliver outstanding customer service and a seamless experience for Helvar customers.
• Minimum of three days per week in the office is expected.

Skills

Swedish language

English language

IT networking basics

Electrical background

Technical troubleshooting

Customer service

Education

Electrical or Electronic background

Tools

Microsoft Office

Job description

Helvar is seeking a Technical Support Engineer (Swedish Speaking) based in Espoo to join our Global Technical Support team. You will provide high-quality technical assistance to Helvar customers in Sweden, Finland and the UK, handling inquiries, troubleshooting and implementing effective solutions.

The role requires Swedish and English fluency, a solid IT networking or electrical background, and willingness to travel to customer sites.