Global MicroSCADA & Grid Automation Support Engineer

Hitachi; Vaasa; On-site; EUR 65,000 - 90,000; Full time

Job summary

Hitachi Energy Finland Oy in Vaasa is seeking a Technical Support Engineer to provide advanced global technical support for MicroSCADA customers and internal stakeholders.

In this role you will analyze complex customer cases, identify root causes, resolve application and configuration issues, and ensure reliable system performance while collaborating with R&D, Service, project teams, and customer-facing organizations. Fluent English is required; occasional travel may be needed.

Qualifications

• Bachelor’s degree or higher in Electrical Engineering, Power Systems, Automation, or a related technical field.
• Strong experience in technical support, SCADA engineering, application engineering, commissioning, or a similar technical role.
• Solid hands-on experience with MicroSCADA systems is required.
• Strong analytical, troubleshooting, and root-cause analysis skills.
• Excellent collaboration skills, including experience working with international and cross-functional teams.
• Strong ownership mindset, assertiveness, and accountability for assigned tasks and customer issues.
• Fluent written and spoken English; additional languages are considered an advantage.
• Willingness to travel occasionally based on business and customer needs.

Responsibilities

• Analyze complex customer cases to identify root causes and implement effective corrective actions.
• Investigate application issues, system malfunctions, and configuration-related challenges to ensure reliable system performance.
• Provide advanced technical support through our customer support portal, delivering timely and professional assistance.
• Advise customers and internal teams on software and firmware updates, patch management, system optimization, and best practices.
• Perform technical validations, proof-of-concept testing, and customer demonstrations to support new solutions and product enhancements.
• Deliver technical training sessions for customers, channel partners, and internal stakeholders.
• Develop and continuously improve training materials and supporting resources to reflect evolving products, features, and customer needs.
• Contribute to continuous improvement initiatives by identifying recurring issues, sharing lessons learned, and proposing enhancements.

Skills

SCADA engineering

Troubleshooting

Root-cause analysis

Cross-functional collaboration

English communication

Customer focus

Ownership mindset

Travel willingness

Education

Bachelor’s degree in Electrical Engineering / Power Systems / Automation

Tools

MicroSCADA

Job description

Hitachi Energy Finland Oy in Vaasa is seeking a Technical Support Engineer to provide advanced global technical support for MicroSCADA customers and internal stakeholders.

In this role you will analyze complex customer cases, identify root causes, resolve application and configuration issues, and ensure reliable system performance while collaborating with R&D, Service, project teams, and customer-facing organizations. Fluent English is required; occasional travel may be needed.