Technical Support Engineer (Swedish Speaking)

Helvar; Espoo; On-site; EUR 42,000 - 60,000; Full time

Job summary

Helvar is seeking a Technical Support Engineer (Swedish Speaking) based in Espoo to join our Global Technical Support team. You will provide high-quality technical assistance to Helvar customers in Sweden, Finland and the UK, handling inquiries, troubleshooting and implementing effective solutions.

The role requires Swedish and English fluency, a solid IT networking or electrical background, and willingness to travel to customer sites.

Qualifications

• Swedish and English mandatory; Finnish and other European languages are a plus.
• Basic IT networking knowledge with the ability to support system integration.
• Electrical or electronic background provides a solid foundation for technical problem-solving.
• Familiarity with automation, integration, networks, and/or AV equipment is desirable but not essential.
• Proven ability to manage high customer expectations and deliver results under tight deadlines.
• Strong interpersonal skills to liaise with VARs and customers.
• Team player who collaborates across departments to maximise value for customers and the business.
• Analytical mindset with hands-on experience in technical troubleshooting.
• Willingness to travel to customer sites when necessary.

Responsibilities

• Provide technical support for Helvar customers in Sweden, ensuring smooth operation and troubleshooting of our systems.
• Support Helvar partner companies’ technical teams and their key customers, offering expert guidance and problem-solving assistance.
• Continuously enhance your technical expertise by staying up to date with new intelligent building solutions and becoming a technical authority.
• Serve as an internal technical expert, providing in-depth knowledge on Helvar systems and products.
• Diagnose and troubleshoot issues within Helvar products, handling integrations and documenting solutions.
• Focus on lifecycle product services including troubleshooting, repairs, end-user training, and system upgrades.
• Work independently while collaborating with cross-functional teams to meet customer needs.
• Deliver outstanding customer service and a seamless experience for Helvar customers.
• Minimum of three days per week in the office is expected.

Skills

Swedish language

English language

IT networking basics

Electrical background

Technical troubleshooting

Customer service

Education

Electrical or Electronic background

Tools

Microsoft Office

Job description

We are looking for a Technical Support Engineer (Swedish Speaking), based in Espoo and part of our Global Technical Support team, to provide high-quality technical assistance to Helvar customers in Sweden, Finland and the UK - and ensure the smooth and reliable operation of our systems. In this role, you will manage technical inquiries, deliver expert troubleshooting guidance, and implement effective solutions. You will also collaborate closely with cross-functional teams to continuously enhance support processes, tools, and documentation. Utilising your technical expertise, you will independently resolve issues while also collaborating with our 2nd line technical support and R&D teams to tackle the most complex challenges.

What you'll be doing as our Technical Support Engineer

• Provide technical support for Helvar customers in Sweden, ensuring smooth operation and troubleshooting of our systems.
• Support Helvar partner companies’ technical teams and their key customers, offering expert guidance and problem-solvingassistance.
• Continuously enhance your technical expertiseby staying up to date with new intelligent building solutions. Through ongoing learning and development, become a technical authority across our entire product, software, and service portfolio.
• Serve as an internal technical expert, providing in-depth knowledge and guidance on all Helvar systems and products.
• Diagnose and troubleshoot issues within Helvar products and systems, handling integrations, documenting solutions, and escalating customer concerns when necessary.
• Focus on lifecycle product services, including troubleshooting, repairs, end-user training, and system upgrades to maximise product longevity and customer satisfaction.
• Work independently while remaining adaptable to the evolving needs and priorities of our customers.
• Deliver outstanding customer service, ensuring a seamless experience for all Helvar customers.
• To support learning and collaboration, a minimum of three days per week in the office is expected.

What experience we would like from you

• Swedish and English (spoken and written) is mandatory; Finnish and additional European languages, even at a basic level, are an advantage
• Basic IT networking knowledge, with the ability to support system integration.
• Electrical or electronic background, providing a solid foundation for technical problem-solving.
• Familiarity with automation, integration, networks, and/or AV equipment is desirable but not essential.
• Proven ability to manage high customer expectations and deliver results under tight deadlines.
• Strong interpersonal skills to professionally liaise with VARs and customers.
• Passionate about delivering outstanding customer service, both internally and externally.
• Team player who can collaborate across departments to maximise value for customers and the business.
• Analytical mindset with hands‑on experience in technical troubleshooting.
• Adaptable and agile, able to adjust methods and approaches to optimise results for customers.
• Proficient IT skills, including experience with Microsoft Office applications.
• Willingness to travel to customer sites when necessary.

Nice to have

• Knowledge of lighting controls, particularly experience in commissioning complete lighting control systems (preferably DALI).

Why You'll Love Helvar?

• We value your growth: With a wide range of online learning opportunities and internal mobility, you’ll have the tools and support to advance your career.
• Autonomy and balance: Our culture is built on trust, offering you autonomy in your role while promoting a healthy work‑life balance and benefiting from a supportive and collaborative environment.
• Wellbeing at the heart: Whether it’s our products for customers or how we care for our team, wellbeing is our top priority. We offer a dedicated Wellbeing Day every year, and all employees can take advantage of our weekly Empower Hour for wellbeing, community, or learning activities.
• A company you can trust: With over 100 years of history, we’re a stable, family‑owned Finnish company that’s growing across our international locations.

If you’re excited to drive innovation, shape Helvar’s future, and grow in a company with a rich history and forward‑thinking mindset, we want to hear from you!

We will be continuously interviewing candidates during the application period and will fill the position as soon as we find the right match!

For additional information on the role, please contact our Talent Acquisition & Development Manager: Ben Fryer [e-mail] who will get in touch with you shortly.

The Helvar Promise to You!

At Helvar, we’re determined to improve the wellbeing of people in every space - including our own employees. We promise you conditions that foster your personal growth and help you achieve your full potential. As a tight‑knit company with a family ethos, we’re proud to see that Helvarians care deeply about our customers, our partners, our planet and each other. Our drive to create a better working environment is part of what we call Brighter Spaces.

About Helvar

Helvar is an international SMART lighting controls technology company specialising in intelligent and energy‑saving solutions. Helvar lighting control solutions and luminaire components help to create smart environments built for the future, using information, and working seamlessly with other systems. With a vast range of projects spanning from hospitals, schools, workplaces to cruise ships and Istanbul’s 3rd new airport (the largest in the world), Helvar designs open and flexible solutions for lighting across a range of applications. With over 100 years of expertise, Helvar serves its customers locally with offices in Finland, UK and Sweden and via our global network of partners in over 50 countries.

Do you want to shape the future of smart buildings that improve people's wellbeing? Great! We are world leaders in lighting intelligence and our solutions are built with people in mind. Our products and solutions save energy and improve human comfort. We offer an international and diverse working culture where your wellbeing is important to us. It's a place to grow and develop, while maintaining a healthy balance of work and life.

Helvar Recruitment Equality and Diversity Disclaimer

At Helvar, we are committed to creating a workplace that promotes a culture of equality, respect, and opportunity for all.

We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by law. We value the unique perspectives and experiences that each individual brings to our team and encourage everyone to apply.

If you require any accommodations during the recruitment process, please do not hesitate to get in touch.