Strategic Support & Maintenance Account Manager

Visy Oy; Tampere; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Visy is hiring a Support & Maintenance Account Manager to own the service agreements behind our customer relationships. You will manage renewals, pricing, and contract terms while driving upgrades and extensions across the installed base.

You’ll be the commercial face for service, maintaining account plans and pipeline in HubSpot, and collaborating with product and delivery teams to package aftermarket offerings. The role is based in central Tampere with hybrid working flexibility.

Qualifications

• Ability to negotiate commercial contracts.
• Genuine ease with technical products and ability to explain value.
• Self-starter mentality with proactive activity creation.
• Fluent Finnish and English.
• Willingness to travel occasionally to customer sites.

Responsibilities

• Own the Support & Maintenance contract portfolio end-to-end, including renewals and terms.
• Keep portfolio aligned with pricing, indexation and records; negotiate renewals with customers.
• Grow the installed base by proposing updates, extensions and new modules.
• Be the commercial face for service; maintain account plans and pipeline in HubSpot.
• Coordinate with product and delivery teams to package aftermarket offerings.

Skills

Contract negotiations

Technical product understanding

Self-starter

Finnish language

English language

Tools

HubSpot

Job description

Visy is hiring a Support & Maintenance Account Manager to own the service agreements behind our customer relationships. You will manage renewals, pricing, and contract terms while driving upgrades and extensions across the installed base.

You’ll be the commercial face for service, maintaining account plans and pipeline in HubSpot, and collaborating with product and delivery teams to package aftermarket offerings. The role is based in central Tampere with hybrid working flexibility.